Wilfredo Julio
Miramar,FL
Summary
Recent graduate with a solid background in finance and practical experience through academic projects. Detail-oriented with excellent communication skills. Proven ability to handle multiple tasks efficiently in fast-paced environments. Recognized for proactive problem-solving, consistently optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Reliability & Response Representative II
Florida Power & Light Company
02.2023 - Current
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provide support for emergency agencies by addressing inquiries and issuing prompt reports to effectively assure resolution.
- Communicate with media personal via various channels, including phone, email, chat, and maintained concise communication.
- Handle escalated customer concerns with professionalism and empathy, finding equitable solutions
Customer service - Identification Department
Florida Power & Light Company
01.2021 - 02.2023
- Receive inbound calls and responds to customer request, complex billing, or high bill concerns
- Process and approve personal identifiable information
- Safeguard confidential information by storing data in encrypted file and two step verification email inboxes
- Identified opportunities and found solutions for continuous improvement.
Cashier - Customer service
Brandsmart U.S.A
06.2020 - 01.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Finance
Florida International University
Miami, FL12-2024
Associate in arts - Accounting
Miami Dade College (MDC)
Miami, FL06-2022
High School Diploma -
International Studies Charter High School
06-2020
Skills
- Company policy adherence
- Customer service
- Call center experience
- Money handling
- Team collaboration
- Billing processes
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Reliability & Response Representative II
Florida Power & Light Company
02.2023 - Current
Customer service - Identification Department
Florida Power & Light Company
01.2021 - 02.2023
Cashier - Customer service
Brandsmart U.S.A
06.2020 - 01.2021
Bachelor of Arts - Finance
Florida International University
Associate in arts - Accounting
Miami Dade College (MDC)
High School Diploma -
International Studies Charter High School
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