Wilfredo Lugo Jr
Port Richey,FL
Summary
Banker with a proven history of surpassing sales targets and nurturing client relationships. I possess an innate talent for recognizing and seizing sales opportunities, all bolstered by my extensive background in banking, real estate, and financial services.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Store Manager
Cricket Wireless
Tampa, FL
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Retail Sales Associate
Ashley Furniture Homestore
Port Richey, FL
04.2024 - 12.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Personal Banker
Cadence Bank
Palm Harbor, Florida
12.2022 - 12.2023
- Forge strong relationships with customers to understand their financial goals and provide personalized banking solutions
- Conduct comprehensive financial assessments for clients, offering tailored advice and suggesting appropriate banking products and services
- Facilitate account openings, loan applications, and other financial transactions with a focus on accuracy and compliance
- Stay updated on industry trends, banking regulations, and product knowledge to ensure informed and efficient service to clients.
- Participated in training sessions regarding new banking products or services.
- Promoted additional bank services through personal contact with customers.
- Recognized opportunities for cross-selling additional banking products or services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Bank Branch Supervisor
First National Bank Texas
05.2022 - 12.2022
- Perform daily cash drawer counts and meticulous deposit audits
- Conduct monthly security audits to ensure robust anti-theft and anti-fraud practices
- Prepare insightful weekly data decks for strategy meetings, aligning with goals
- Strategically craft weekly schedules for associates to optimize efficiency
- Proactively manage escalated customer service issues to uphold satisfaction.
Retail Associate Manager
T-Mobile
05.2017 - 01.2022
- Conduct comprehensive observations of sales representatives, providing valuable feedback
- Ensure monthly security audits for anti-theft and anti-fraud measures
- Develop and present weekly data decks for strategy meetings to achieve goals
- Skillfully create weekly schedules for associates, optimizing operational effectiveness
- Promptly address escalated customer service issues, ensuring ongoing satisfaction.
Retail Sales Leader
T-Mobile
05.2014 - 05.2017
- Drive retail sales, including phone handsets and mobile accessories
- Focus on maintaining high levels of customer satisfaction
- Conduct store inventory counts, ensuring accuracy
- Supervise sales representatives to optimize sales production.
Sales Representative
T-Mobile
05.2011 - 05.2014
- Engage in retail sales, specializing in phone handsets and mobile accessories
- Prioritize and maintain high levels of customer satisfaction
- Execute daily and nightly drawer counts, making timely cash deposits
- Manage and maintain accurate store inventory.
Education
GED -
Lone Star College
New Castle, In08.1996
Skills
- Prospecting
- Field Sales
- Negotiating
- Communication
- Sales Strategy Development
- Adaptability
- People Management
- Teamwork
- Problem-Solving
- Order Processing
- Money Handling
- Regulatory Compliance
- Customer Service
- Product Demonstrations
- Fluent in Spanish
Timeline
Store Manager
Cricket Wireless
12.2024 - Current
Retail Sales Associate
Ashley Furniture Homestore
04.2024 - 12.2024
Personal Banker
Cadence Bank
12.2022 - 12.2023
Bank Branch Supervisor
First National Bank Texas
05.2022 - 12.2022
Retail Associate Manager
T-Mobile
05.2017 - 01.2022
Retail Sales Leader
T-Mobile
05.2014 - 05.2017
Sales Representative
T-Mobile
05.2011 - 05.2014
GED -
Lone Star College