Wilfredo O De Jesus Hernandez
Davenport,Florida
Summary
Accomplished General Manager with extensive experience in optimizing business operations. Spearheaded a restructuring initiative that reduced operational costs , achieving annual goals implemented a performance management .Skilled in strategic marketing and customer loyalty programs, I bring a strong focus on enhancing service delivery and driving profitability for my organization. With experience a General Manager, I excel in implementing Performance Management Systems, reducing operational costs, and developing customer loyalty programs. My strategic marketing planning skills and revenue growth strategies have consistently driven success. Seeking a General Manager position to continue leveraging my skills and passion for driving business success.
Overview
2026
2026
years of professional experience
1
1
Certificate
Work History
Store Manager
Family Dollar
Clermont, FL
11.2024 - Current
- Managed inventory levels, implementing effective stock management practices to minimize shrinkage.
- Developed and executed sales strategies, enhancing overall revenue through targeted promotions and merchandising initiatives.
- Evaluated staff performance, providing constructive feedback to improve productivity and operational efficiency.
- Implemented loss prevention measures, reducing theft incidents through vigilant monitoring and staff training programs.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Oversaw daily operations, ensuring efficient store performance and adherence to company policies.
General manager
Circle k
Orlando, Florida
01 2023 - 07 2024
- Managed a team of 16 + employees in 2 different location same time davenport and kissimmee providing leadership, training, and performance feedback to ensure high levels of productivity and customer satisfaction.
- Follow policy cost-saving measures and streamlined processes to improve operational efficiency reduction.
- Developed and executed business plans, marketing strategies, and promotional campaigns to attract new customers and expand market reach.
- Collaborated with assistant store management and staff to develop and enforce loss prevention policies and procedures, leading to a more secure and organized work environment.
- Conducted regular audits and investigations to identify potential inventory shrinkage issues
- Implemented innovative sales techniques resulting in a growth in client base with stablish high standars procedure's.
- Exceeded monthly sales targets by through effective product demonstrations and presentations with market manager meeting.
- Demonstrated proficiency in handling and preparing food according to established recipes and guidelines.
- Developed strong organizational skills by efficiently managing multiple orders and ensuring timely food preparation.
- Collaborated with kitchen team to maintain cleanliness and sanitation standards in food preparation areas
- Led a team of food professionals in developing and implementing innovative training to improve employee performance and satisfaction.
- Managed all aspects operations, including scheduling with new sofware legions app , and performance evaluations .
- Control payroll system, using legion sofware increase in and accuracy.
- Follow and implement the training programs of circlek to train new hire handling cash procedures.
- Audits to ensure compliance cash handling policies and.
- Developed and delivered hands sessions for new and proper cash handling techniques.
- Collaborated with cross teams to identify opportunities improvement in cash handling implement solutions follow policy of circle k corporation.
- Managed and paperwork for sales transactions everyday 7 days of the week,credit,cards,ebt.
Store Manager
Dollar General
Orlando
2015 - 2022
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff in sales techniques and inventory management.
- Oversaw visual merchandising to enhance product presentation and drive sales.
- Implemented inventory control measures, reducing stock discrepancies by streamlining processes.
- Analyzed sales reports to identify trends and adjust strategies for improved performance.
- Enhanced store compliance with company policies through effective training programs.
- Developed employee schedules to maintain adequate staffing levels during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Julio Ressy
Puerto RicoSkills
- Performance Management Systems Professional
- Operational Cost Reduction Professional
- Customer Loyalty Program Development Professional
- Strategic Marketing Planning Professional
- Revenue Growth Strategies Professional
- Microsoft word Excel Professional
Certification
florida food handle certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Store Manager
Family Dollar
11.2024 - Current
General manager
Circle k
01 2023 - 07 2024
Store Manager
Dollar General
2015 - 2022
High School Diploma -
Julio Ressy
Hobbies
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
Strengths
# Leadership # Strategic Thinking # Problem-Solving # Adaptability # Project Management # Team leader # Leadership # Team-building # Decision-making # Sales # Organization # Customer service # Fluent in multiple languages # Strong communication skills # Cultural awareness # Translation proficiency # Interpreting ability