WILGUENS PIERRE
Nashville,Tennessee
Summary
Dedicated housekeeping supervisor with extensive experience in team management and operational efficiency, recognized for achieving high customer satisfaction ratings. Proficient in cleaning techniques and knowledgeable in safety procedures, I excel in problem-solving and training new staff to uphold quality standards. Committed to fostering a productive work environment and enhancing guest experiences through meticulous attention to detail.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Housekeeping Floor Supervisor
JW Marriott Hotel
Nashville, Tennessee
06.2023 - Current
- Serviced rooms by making beds, dusting and vacuuming.
- Managed time efficiently to complete assigned duties within allotted time frames.
- Cleaned guest rooms to meet company and departmental standards.
- Addressed room cleanliness, amenities, and linen needs to meet housekeeping requirements.
- Vacuumed and mopped floors with approved equipment and chemicals.
- Maintained a clean working environment by adhering to safety procedures and regulations.
- Trained new housekeeping staff on procedures and policies.
- Employed creative problem solving techniques when faced with difficult situations on the job.
- Replaced lightbulbs and batteries in guest rooms.
- Updated room status and completed requisite departmental paperwork.
- Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampoers.
- Delegated responsibilities to team members and provided guidance on work methods and routines.
Supervisor
Westin
Nashville, Tennessee
02.2022 - 05.2023
- I check the rooms do inspection, make sure everything is good before I passed it.
- I cleaned rooms whenever we short of housekeepers also strips rooms.
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Communicated employee, customer and workplace needs to managers.
- Prepared reports to summarize operational results and financial performance.
- Oversaw the training of new employees on job responsibilities and expectations.
Maintenance Technician
Juan Escanilla
Chile
09.2016 - 06.2021
- Company Overview: Santiago Cl, Santiago Chile
- Maintaining the property, including cleaning, inspecting, and repairing furnishings, flooring walls, carpeting and lights fixtures
- Equipment maintenance: ensure that all functional equipment used by guest and staff operates correctly.
- Developed process improvements that enhanced response times for service requests.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Education
Certificate - Construction Engineering
UTESA
Santiago09-2015
High School Diploma - undefined
College Mon Depart
Gonaives09-2011
Skills
- Cleaning techniques
- Vacuuming and sweeping
- Customer service
- Plumbing
- Plumbing repairs
- Drywalling
- Flooring repair
- Willing to learn
- Task assignment
- Training and mentoring
- Room inspection
- Room occupancy verification
- Staff training
LANGUAGES
Spanish - Fluent
English - Fluent
French - Fluent
Creole - Fluent
Timeline
Housekeeping Floor Supervisor
JW Marriott Hotel
06.2023 - Current
Supervisor
Westin
02.2022 - 05.2023
Maintenance Technician
Juan Escanilla
09.2016 - 06.2021
High School Diploma - undefined
College Mon Depart
Certificate - Construction Engineering
UTESA