Wilhelm Wade
Chicago,IL
Summary
At the University of Illinois, I excelled in a Valet Customer Service role, where I seamlessly delivered vehicles and provided exceptional support to disabled patients. My expertise in customer communication and efficient work ethic significantly enhanced guest experiences. I consistently maintained professionalism, ensuring vehicle safety and fostering positive first impressions. Skills in customer service and operational efficiency were my standout contributions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Valet Customer Service
University of Illinois Hospital & Health Systems
08.2014 - 08.2019
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped disable patients out of their vehicles during hospital visits and escorted them to their appointments.
- Built positive customer rapport for courteous, friendly and professional service.
- Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Education
No Degree - CDL Certification
Mid City Truck Driving Academy
Chicago, IL10-2024
High School Diploma -
Holy Trinity
Chicago, IL05-1994
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
Certification
CDL Certification
Timeline
Valet Customer Service
University of Illinois Hospital & Health Systems
08.2014 - 08.2019
CDL Certification
No Degree - CDL Certification
Mid City Truck Driving Academy
High School Diploma -
Holy Trinity
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