Summary
Overview
Work History
Education
Skills
References
Timeline
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Wilhelmine Joseph

Atlanta,GA

Summary

Dedicated and detail-oriented Health Information Management (HIM) graduate with over 4 years of experience in managing patient records, ensuring data accuracy, and maintaining compliance with healthcare regulations. Expertise in client services, account management, relationship-building, and communication. Seeking a challenging position in the healthcare industry to utilize my health info management skills and contribute to the improvement of patient care and operational efficiency. Qualified Advanced Technical Support Specialist with [Number] years of helpdesk and customer service experience. Provides comprehensive [Product or Service] support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

8
8
years of professional experience

Work History

Technical Support Specialist

Costar Group
01.2023 - Current
  • Responsible for helping users manage their accounts in the real estate industry while ensuring quality service
  • Promptly respond to customer inquiries via phone, email, or mail
  • Troubleshooting common issues with a product or service
  • Verify user listings by using Sifts to ensure that the listings meet the company’s guidelines
  • Escalating queries and concerns
  • Handling customer technical support cases through phone and email submission
  • Providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Resolving technical errors that a user faces while using the site
  • Supported the provider data management team in maintaining accurate and up-to-date provider records
  • Assisted in data entry and verification processes, ensuring data consistency
  • Responded to provider inquiries and provided information on data management procedures
  • Worked closely with IT and other departments to streamline data management processes

Patient Unit Clerk/ Medical Biller

Columbus Hospital Latch
09.2016 - 08.2021
  • Performing clerical and administrative duties
  • Maintain patient records, equipment, and supplies, and provide support to the medical team
  • Helps patients by responding to intercom requests, and obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel
  • Establishes patient records by preparing folders; assigning patient numbers; and completing patient identification information
  • Documents patient care services by copying nursing and physician notes to patient and department records
  • Arrange discharges by notifying the business office and patient transporter service
  • Maintains unit operations by following policies and procedures; and reporting needed changes
  • Maintains patient confidence and protects hospital operations by keeping information confidential
  • Reviewing patient bills for accuracy and completeness and obtaining any missing information
  • Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing
  • Following up on unpaid claims within the standard billing cycle timeframe
  • Checking each insurance payment for accuracy and compliance with contract discounts
  • Reviewing accounts for insurance of patient follow-up

Education

Bachelor’s - health information management

Rutgers University
Newark, NJ
05.2019

Skills

  • Route Manager
  • SAP
  • Kronos
  • Sift
  • Salesforce
  • Health Information Management
  • Electronic Health Records (EHR) Systems
  • Medical Coding (ICD-10, CPT)
  • Data Analysis and Reporting
  • HIPAA Compliance
  • Patient Privacy and Confidentiality
  • Quality Assurance
  • Project Management
  • Excellent Communication Skills
  • Problem-Solving Abilities

References

Available upon request.

Timeline

Technical Support Specialist

Costar Group
01.2023 - Current

Patient Unit Clerk/ Medical Biller

Columbus Hospital Latch
09.2016 - 08.2021

Bachelor’s - health information management

Rutgers University

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Wilhelmine Joseph