Wilhelm (Wil) DerMinassian
ROCKVILLE,MD
Summary
Sales Associate with proven track record of driving high sales across varying shifts. Recognized for exceptional customer service, effectively resolving complaints, and maintaining stock organization. Strong team player with a focus on building customer relationships and exceeding sales targets. Experienced in inventory management and product promotion, consistently achieving high customer satisfaction ratings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Chesaco Rv
Frederick, MD
04.2025 - 06.2025
- Provided accurate information about products, prices and services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Service Manager
P.F. International Auto Center
Rockville, MD
01.2017 - 04.2025
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Created standard operating procedures for all service functions.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Provided technical support for hardware and software issues experienced by customers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Maintained records of all customer interactions and transactions.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Service Advisor
Ormsby Auto
Derwood, MD
02.2012 - 07.2017
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
355 VOLVO
Rockville, MD
01.2010 - 01.2011
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
VOB SAAB
Bethesda, MD
01.2007 - 01.2009
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Electrical Engineering
George Washington University
Washington, DC05-1979
Skills
- Excellent communication skills
- Exceeds sales goals
- Customer needs assessment
- Sales strategies
- Written and oral communication skills
- Multi-tasking strength
- Excellent people skills
Languages
Armenian
Native/ Bilingual
Persian
Native/ Bilingual
English
Full Professional
Spanish
Limited
Certification
Master of Science, Electro/Mechanical Engineering.
ASC, CRM and several other software
Timeline
Sales Associate
Chesaco Rv
04.2025 - 06.2025
Service Manager
P.F. International Auto Center
01.2017 - 04.2025
Service Advisor
Ormsby Auto
02.2012 - 07.2017
Sales Associate
355 VOLVO
01.2010 - 01.2011
Sales Associate
VOB SAAB
01.2007 - 01.2009
Bachelor of Science - Electrical Engineering
George Washington University
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