Wilkens Jolimer
Orlando
Summary
Highly motivated with background in sales management, skilled in customer service and product knowledge. Exceptionally hard working with a superior work ethic. Able to learn new skills quickly and easily. Super organizational skills, flexible, and willing to work collaboratively with others to accomplish common goal.
Overview
7
7
years of professional experience
Work History
Case Management-Wildfire Disaster Recovery Project
Tetra Tech/LA County Remote(PST-based)
Orlando
06.2024 - 05.2025
- Managed a high volume of disaster recovery cases for individuals and families impacted by California wildfires.
- Assessed client eligibility for recovery assistance and coordinated services through local, state, and federal programs.
- Conducted detailed intake interviews, created individualized recovery plans, and tracked progress using proprietary case management systems.
- Worked with interdisciplinary teams to resolve housing, financial, and logistical barriers for clients.
- Maintained compliance with data privacy regulations and documented all case activities thoroughly.
- Delivered compassionate and culturally competent support during crisis situations.
Vendor Management/Billing Specialist
HeathTrust Workforce Solutions
Orlando
05.2023 - 05.2024
- Maintained professional relationships between our organization and vendors/partners.
- Negotiated contracts
- Maintain ongoing communication with relevant departments to confirm accurate data delivery, reducing errors by 45%
- Produced 5 monthly reports using advanced Excel spreadsheet functions.
- Manage workflow scheduling, data entry, and accuracy verifications for 4 large data projects.
- Processed timecards, approving and rejecting hours based on Master sheets.
- Pad timecards out through medical or wire based on clinician’s request.
- Obtained scanned records and uploaded them into the database.
- Created and provided a master sheet through Excel documentation.
- Used Nitro Pro to create invoices and combine timecards to send to Vendors to approve payment.
- Working knowledge of PowerPoint, Word, and Outlook.
- Handled payment failures and reimbursements
- Developed a relationship with vendors to communicate needed information.
- Maintain an average of 98% accuracy in clients case history by gathering data from internal and external systems.
- Follow all internal security guidelines per HIPAA.
- Processed and complied vendors and partners information into the database.
Administrative Assistant
HealthTrust Workforce Solutions
Orlando
01.2018 - 05.2023
- Assisted with typing letters, reports, and using predefined styles and formatting.
- Edited and formatted reports using MS Word, MS Excel, and Adobe Acrobat.
- Trained onboarding Administrative Assistants.
- Worked with project managers to ensure invoices were correct before sending to client.
- Assisted in quality review process of invoice preparation.
- Kept invoice tracker updated with current information regarding each Public Assistance invoice status.
- Reviewed draft invoices from our internal billing team.
- Verified the completeness of the documentation using established processes and procedures.
- Crossed referenced data with contract, budget, ISA and Oracle to ensure accuracy of invoice.
- Reviewed and processed application for eligibility to ensure they met all program’s requirements.
- Coordinated with other departments to ensure that applications were processed in a timely manner.
- Reviewed the final work of team members making sure that it met policies and procedures.
- Determined eligibility for government or private aid programs based on income levels, household compositions, assets owned, debts owed, and etc.
- Interacted with clients to provide information about program requirements and application procedures.
- Prepared reports regarding eligibility determination results.
- Entering any information that is needed per Administration.
Education
Certificate - Cyber Security
University of Central Florida
Orlando, FL12-2025
Skills
- Training and guiding staff
- Data Organization
- Logistics Coordination
- Reliability and punctuality
- Microsoft Office
- Google Suites
- Customer engagement
- Problem solving
- Communication
- Organization skills
- Interpersonal skills
Education and Training
true,other
Timeline
Case Management-Wildfire Disaster Recovery Project
Tetra Tech/LA County Remote(PST-based)
06.2024 - 05.2025
Vendor Management/Billing Specialist
HeathTrust Workforce Solutions
05.2023 - 05.2024
Administrative Assistant
HealthTrust Workforce Solutions
01.2018 - 05.2023
Certificate - Cyber Security
University of Central Florida