William Atkinson
Bay Village ,OH
Summary
Proven track record in enhancing client satisfaction and sales growth, notably with the Cleveland Guardians. Leveraged exceptional customer service and sales expertise to resolve complex account issues and drive event attendance. Demonstrated strong work ethic and relationship-building skills, achieving significant client advocacy and problem-solving successes.
Overview
5
5
years of professional experience
Work History
Account Specialist
Cleveland Guardians
05.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Sell tickets to fans for various events such as regular season, postseason, and season ticket packages
- Helped renew many season ticket member accounts for the 2025 season
Fan Service
Cleveland Guardians
05.2024 - Current
- Enhanced client satisfaction by addressing their concerns and providing tailored solutions.
- Regularly participated in professional development opportunities, keeping up-to-date on best practices within the field.
- Assisted fans in navigating locations around the ballpark
- Assisted clients with purchasing tickets
Sports Marketing and Promotion Intern
University of Toledo Athletics
01.2024 - 04.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Server
Rocky River Brewing Company
11.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sports Marketing and Promotions Intern
Bowling Green State University Athletics
01.2023 - 12.2023
- Boosted event attendance by effectively planning and executing promotional campaigns.
- Organized promotional materials inventory, ensuring timely replenishment and proper display at events.
- Assisted in driving sales growth with engaging product demonstrations and presentations.
- Supported event setup and takedown processes, ensuring efficient use of time and resources.
Referee
Bowling Green Recreational Department
09.2023 - 04.2024
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Enforced rules and regulations during games to facilitate safe and fair play.
Salesman
Arthur's Shoe Tree
09.2019 - 03.2020
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Stocked inventory throughout the store
Education
Bachelor of Arts - Sports Management
Bowling Green State University
Bowling Green, OH04.2024
High School Diploma -
Bay Village High School
Bay Village, Ohio05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Sales Expertise
- Relationship Building
- Client Advocacy
- Problem-Solving
Timeline
Account Specialist
Cleveland Guardians
05.2024 - Current
Fan Service
Cleveland Guardians
05.2024 - Current
Sports Marketing and Promotion Intern
University of Toledo Athletics
01.2024 - 04.2024
Referee
Bowling Green Recreational Department
09.2023 - 04.2024
Sports Marketing and Promotions Intern
Bowling Green State University Athletics
01.2023 - 12.2023
Server
Rocky River Brewing Company
11.2020 - Current
Salesman
Arthur's Shoe Tree
09.2019 - 03.2020
Bachelor of Arts - Sports Management
Bowling Green State University
High School Diploma -
Bay Village High School
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