Will Blowers
Tonganoxie,KS
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Sonic Drive In
Tonganoxie, KS
09.2021 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed 35+ employees
Supervising Partner
Sonic Drive In
Tonganoxie, KS
10.2012 - 09.2021
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed and supervised multimillion-dollar volume store of 35+ employees
- Doubled volume of store to multimillion dollar volume
- Supervised and Managed 2 stores staffed with 40+ employees.
- Flipped low volume, short staffed store to fully staffed and trained store of more than 20+ employees and increased volume and sales by 50%
Supervising Manager
Amarr Garage Doors
Lawrence, KS
05.2011 - 10.2012
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with manufacturing and supply chain management.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- 3rd Shift Manager over Paint and Windows Department
- Managed 20+ employees
Assistant General Manager
Sonic Drive-In
Tonganoxie, KS
10.2002 - 05.2011
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed over 35+ employees
Education
High School Diploma -
Deering High School
Portland, ME05.2002
Skills
- Product Analysis
- Labor Cost Controls
- Total Quality Management
- Employee Scheduling
- Food Preparation and Safety
- Profit and Loss Accountability
- Safety Assurance
- Cross-Functional Team Management
- Sales Expertise
- Problem Resolution
- Inventory Control
- Multimillion-Dollar P&L Management
- Strategic Planning
- Time Management
- Administrative Skills
- Troubleshooting Expertise
- Budgeting and Cost Control
- Sales Promotion
- Supervision and Training
Certification
- ServSafe Certification, 2002-current
- ServSafe Food Protection Manager, 2011-current
Timeline
General Manager
Sonic Drive In
09.2021 - 07.2023
Supervising Partner
Sonic Drive In
10.2012 - 09.2021
Supervising Manager
Amarr Garage Doors
05.2011 - 10.2012
Assistant General Manager
Sonic Drive-In
10.2002 - 05.2011
High School Diploma -
Deering High School