Will Collins
Knoxville,TN
Summary
Dynamic professional with a strong work ethic and proven expertise in guest relations from Courtyard by Marriott. Skilled in property management systems and precision measurement, I excel in resolving discrepancies and enhancing operational efficiency. Committed to delivering exceptional service and training teams to achieve high standards in hospitality and surveying.
Experienced with financial reporting, guest services, and nighttime operations. Uses problem-solving skills to resolve guest issues efficiently. Track record of maintaining accurate records and ensuring smooth overnight shifts.
Experienced with operating and maintaining complex instruments for accurate data collection. Utilizes technical knowledge to troubleshoot and resolve system issues efficiently. Strong understanding of safety protocols and proficiency in maintaining high operational standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Night Auditor
Courtyard by Marriott
Pigeon Forge, TN
05.2021 - Current
- Conducted nightly audits of financial transactions and resolved discrepancies.
- Processed check-ins and check-outs efficiently to ensure guest satisfaction.
- Maintained accurate records of room occupancy and revenue reports.
- Assisted in preparing daily financial summaries for management review.
- Monitored security systems to ensure safety and compliance throughout the night.
- Communicated with guests regarding inquiries, concerns, and feedback promptly.
- Developed familiarity with property management software for streamlined operations.
- Balanced hotel accounts and resolved discrepancies.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
Instrument Operator/Rodman
Collins Land Surveying
Knoxville, TN
11.2016 - 09.2023
- Operated total station and GPS equipment for accurate data collection in field surveys.
- Conducted site measurements and assessments to ensure precision and compliance with project specifications.
- Trained junior staff on equipment handling and safety protocols, enhancing team efficiency and knowledge retention.
Education
The King's Acaademy
Seymour, TN05-2017
Skills
- Microsoft office
- Guest relations
- Property management systems
- Strong work ethic
- Problem-solving
- Time management
- Verbal and written communication
- Punctual and dependable
- Decision-making
- Complaints management
- Installing and moving materials
- Precision measurement
Certification
- Forklift Certified from Lowe's 2020
Languages
English
Native or Bilingual
Timeline
Hotel Night Auditor
Courtyard by Marriott
05.2021 - Current
Instrument Operator/Rodman
Collins Land Surveying
11.2016 - 09.2023
The King's Acaademy