Will Contreras
Summary
Highly experienced Associate Store Team Leader offering 20+ years of Grocery Retail background. Known for exemplary team-building skills and for exceeding retail standards. Committed to establishing exceptional customer service and coordinating activities that increase efficiency. Excellent communicator and skilled in building strong collaborative relationships with team members and customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Store Team Leader
Whole Foods Market
Evanston North Vernon Hills, Northbrook, Edgewater
08.2016 - Current
- Support the Store Team Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues
- Maintain outstanding retail execution and customer service in the store
- Select, train, develop, mentor, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
- Uphold and communicate operational area and store programs and standards to Team Leaders and Team Members
- Regularly inspect the store to ensure compliance with all programs, rules and standards
- Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget
- Address customer concerns when necessary.
Grocery Team Leader
Whole Foods Market
Evanston North, Park Ridge, Streeterville IL
04.2012 - 08.2016
- Communicate and model Whole Foods Market vision and goals
- Interview, select, train, develop, and counsel Team Members in a manner which builds and sustains a high performing team and minimizes turnover
- Make hiring and termination decisions with guidance of Store Team Leader
- Establish and maintain a positive work environment
- Manage inventory to achieve targeted gross profit margin
- Manage the ordering process to meet Whole Foods Market quality standards, maintain competitive pricing and achieve targeted sales
- Establish and maintain positive and productive vendor relationships
- Develop and maintain creative store layout and product merchandising in support of regional and national vision
- Establish and maintain collaborative and productive working relationship with STL, Regional Team, Team Leaders, and all Team Members
- Model and cultivate effective inter-department and inter-store communication.
Grocery Associate Team Leader
Whole Foods Market
Deerfield IL, Northbrook IL
02.2006 - 04.2012
- Consistently, communicate and model Whole Foods vision and goal
- Interview, select, train, develop, and counsel Team Members in a manner, which builds and sustains a high performing team and minimizes turn over
- Make hiring and termination decisions with guidance of Team Leader and Store Team Leader
- Establish and maintain a positive work environment
- Manage inventory to achieve targeted gross profit margin
- Manage the ordering process to meet Whole Foods Market quality standards, maintain competitive pricing and achieve targeted sales
- Establish and maintain positive and productive vendor relationships
- Develop and maintain creative store layout and product merchandising in support of regional and national vision
- Establish and maintain collaborative and productive working relationship with Team Leader, STL, Regional Team, Team Leaders, and all Team Members
- Model and cultivate effective inter-department and inter-store communication.
Education
High School Diploma -
Highland Park High School
Highland Park, ILSkills
Customer Service
Merchandising
Team Building
Emotional Intelligence
Accomplishments
ASTL of the Quarter
CDSTL Graduate
Languages
Spanish
Native or Bilingual
Certification
Stagen Foundational Leadership Graduate
Timeline
Associate Store Team Leader
Whole Foods Market
08.2016 - Current
Grocery Team Leader
Whole Foods Market
04.2012 - 08.2016
Grocery Associate Team Leader
Whole Foods Market
02.2006 - 04.2012
High School Diploma -
Highland Park High School