Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Will Davila

Will Davila

Windermere,FL

Summary

Highly motivated sales professional with a proven track record of building strong customer relationships. Experience in customer service, sales, and merchandising, and native Spanish speaker. Previous work experience includes providing outstanding customer service as a lead waiter, managing a team of over 30 employees in a retail setting, and coaching tennis for kids. Self-starter who is highly coachable and motivated to succeed. Excited to bring skills and experience to an insurance agent role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tennis Coach

Lake Cane Tennis
04.2020 - Current
  • Worked to build meaningful relationships with athletes and their parents
  • Collaborated with Tennis department officials and coordinators as part of team
  • Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
  • Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm
  • Held ospecial events to promote camaraderie among teammates, families, and community members
  • Cultivated community and media relations through social media and other communication channels to support program
  • Challenged athletes by consistently using positive reinforcement and gentle criticism

Assistant Manager

Ideal Market
01.2018 - 01.2020
  • Directed daily operations, consistently meeting performance, quality, and service expectations.
  • Supervised team of 30+ employees, ensuring successful execution of daily operations.
  • Maintained high standards of customer service, resolving complaints, and offering effective solutions.
  • Managed phone sales department, restocking, merchandising, and selling cellphones directly to customers.
  • Fostered repeat business through exceptional customer service, responding to customer concerns with friendly and knowledgeable support.

Lead Waiter

Mis Padres
08.2016 - 01.2018
  • Consistently exceeded customer expectations and ensured full satisfaction.
  • Provided exceptional customer service to large tables of up to 26 guests. Demonstrated strong multitasking skills by taking orders, serving drinks and food, and processing payments with ease.
  • Shared knowledgeable information to accurately answer any questions or concerns expressed by customers.
  • Maintained relationships with repeating customers through providing excellent customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Student Worker

Baton Rouge Community College
01.2016 - 01.2018
  • Managed over 50 customer calls per day
  • Supported customers with online operations
  • Answered questions through email, social media, and phone calls
  • Greeted, assisted, and made connections with students in computer lab
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates

Education

Associate of Arts - General Studies

Baton Rouge Community College, Baton Rouge, LA
2018

Skills

  • Sales
  • Building Customer Relationships
  • Merchandising knowledge
  • Spanish - Native
  • Exceptional Customer Service
  • Team Development
  • Schedule Preparation
  • Accounts Payable and Accounts Receivable
  • Social Media and Blog Posting

Accomplishments

Obtained a certificate of general studies from Baton Rouge Community College while working and supporting myself, making me the first in my family to earn a degree from a US college. Overcame the challenge of moving to a new country and adapting to a different language while working and paying for my education on my own.

Affiliations

United States Professional Tennis Association

Certification

Certified Tennis Professional, United Sates Professional Tennis Association


United Sates Tennis Association Safe Play

Languages

Spanish
Native or Bilingual

Timeline

Tennis Coach - Lake Cane Tennis
04.2020 - Current
Assistant Manager - Ideal Market
01.2018 - 01.2020
Lead Waiter - Mis Padres
08.2016 - 01.2018
Student Worker - Baton Rouge Community College
01.2016 - 01.2018
Baton Rouge Community College - Associate of Arts, General Studies

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Will Davila