WILL FLETCHER
San Diego,CA
Summary
Outgoing server and bartender, with experience in fine dining/hotel service, offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.
Overview
19
19
years of professional experience
Work History
Bartender
Lazy Dog Restaurant & Bar
09.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Event Server
The Ahwahnee
08.2019 - 08.2021
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bar Supervisor
Snow King Resort
06.2017 - 07.2019
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Worked with distributors to add new products to bar menu.
- Poured and prepared mixed drinks for over 100 customers daily.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Lead Server
Anthem North Park
02.2015 - 03.2017
- Trained and guided new staff members in organizational policies and processes, customer service techniques and restaurant offers
- Checked meals against orders and resolved discrepancies quickly to avoid delays
- Served orders efficiently to reduce guest wait times and boost restaurant productivity levels
- Managed closing duties, including restocking items and reconciliation of cash drawer
Server/Busser/Banquet Server
La Jolla Beach and Tennis Club
04.2008 - 10.2014
- Promptly served all food courses and alcoholic beverages to guests in a fine dining establishment.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Consistently adhered to quality expectations and standards.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Food Server/ Banquets
In Good Taste Catering CO.
06.2006 - 02.2008
- Apportioned and served food to facility residents, employees, or patrons.
- Assisted diners with seating as needed
- Cleaned and prepared various foods for cooking or serving
- Set tables with clean linens, condiments, and other supplies.
Education
High School Diploma -
Junipero Serra High
San Diego, CA06.2009
Theater arts
Grossmont College
San Diego, CASkills
- Over 15 years experience
- Works well under pressure
- Highly responsible and reliable
- High-volume dining
- Have experience with opening new establishments
- Upbeat, outgoing and positive
- Trained in liquor, wine and food service
- Food handling knowledge
Timeline
Bartender
Lazy Dog Restaurant & Bar
09.2021 - Current
Bartender/Event Server
The Ahwahnee
08.2019 - 08.2021
Bar Supervisor
Snow King Resort
06.2017 - 07.2019
Lead Server
Anthem North Park
02.2015 - 03.2017
Server/Busser/Banquet Server
La Jolla Beach and Tennis Club
04.2008 - 10.2014
Food Server/ Banquets
In Good Taste Catering CO.
06.2006 - 02.2008
High School Diploma -
Junipero Serra High
Theater arts
Grossmont College
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