Summary
Overview
Work History
Education
Skills
Timeline
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WILL FLETCHER

San Diego,CA

Summary

Outgoing server and bartender, with experience in fine dining/hotel service, offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Overview

19
19
years of professional experience

Work History

Bartender

Lazy Dog Restaurant & Bar
09.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender/Event Server

The Ahwahnee
08.2019 - 08.2021
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Bar Supervisor

Snow King Resort
06.2017 - 07.2019
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Worked with distributors to add new products to bar menu.
  • Poured and prepared mixed drinks for over 100 customers daily.


  • Maximized customer service by training staff, overseeing operations and resolving issues.

Lead Server

Anthem North Park
02.2015 - 03.2017
  • Trained and guided new staff members in organizational policies and processes, customer service techniques and restaurant offers
  • Checked meals against orders and resolved discrepancies quickly to avoid delays
  • Served orders efficiently to reduce guest wait times and boost restaurant productivity levels
  • Managed closing duties, including restocking items and reconciliation of cash drawer

Server/Busser/Banquet Server

La Jolla Beach and Tennis Club
04.2008 - 10.2014
  • Promptly served all food courses and alcoholic beverages to guests in a fine dining establishment.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Consistently adhered to quality expectations and standards.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Food Server/ Banquets

In Good Taste Catering CO.
06.2006 - 02.2008
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted diners with seating as needed
  • Cleaned and prepared various foods for cooking or serving
  • Set tables with clean linens, condiments, and other supplies.

Education

High School Diploma -

Junipero Serra High
San Diego, CA
06.2009

Theater arts

Grossmont College
San Diego, CA

Skills

  • Over 15 years experience
  • Works well under pressure
  • Highly responsible and reliable
  • High-volume dining
  • Have experience with opening new establishments
  • Upbeat, outgoing and positive
  • Trained in liquor, wine and food service
  • Food handling knowledge

Timeline

Bartender

Lazy Dog Restaurant & Bar
09.2021 - Current

Bartender/Event Server

The Ahwahnee
08.2019 - 08.2021

Bar Supervisor

Snow King Resort
06.2017 - 07.2019

Lead Server

Anthem North Park
02.2015 - 03.2017

Server/Busser/Banquet Server

La Jolla Beach and Tennis Club
04.2008 - 10.2014

Food Server/ Banquets

In Good Taste Catering CO.
06.2006 - 02.2008

High School Diploma -

Junipero Serra High

Theater arts

Grossmont College

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