WILL HANNA
Fairfield
Summary
Motivated and dependable recent graduate with hands-on experience driving customer engagement, leading teams, and delivering measurable results in fast-paced environments. Skilled in building meaningful relationships, influencing decision-making, and creating strategies that enhance client satisfaction and revenue growth. Adept at leveraging analytical thinking, problem-solving, and strong communication skills to support business development, optimize customer experiences, and execute marketing initiatives effectively.
Overview
6
6
years of professional experience
Work History
Shift Lead / Bartender / (Seasonal, Full Time)
Mexicue
Stamford, CT
06.2022 - Current
- Delivered outstanding customer service in a high-volume restaurant, ensuring satisfaction and repeat clientele.
- Promoted based on performance for reliability, leadership, and strong interpersonal communication.
- Collaborated with management to execute marketing promotions and improve customer engagement.
- Developed transferable skills in relationship management, sales strategy, and client-focused communication.
- Gained hands-on experience in customer engagement, teamwork, and brand representation—skills directly transferable to marketing and client-facing roles.
Summer Intern
Kreindler and Kreindler, LLP
New York, NY
05.2024 - 08.2024
- Assisted with case research and documentation for claims related to the 9/11 Victim Compensation Fund, ensuring accuracy and compliance with legal standards.
- Reviewed and organized client files, improving efficiency and accessibility for the legal team.
- Drafted summaries, correspondence, and internal reports, strengthening attention to detail and professional communication skills.
- Collaborated with attorneys and administrative staff, gaining exposure to client relations and case management processes.
- Developed critical research, organizational, and analytical skills while contributing to high-stakes, sensitive work.
Lifeguard & Guest Services
Birchwood Country Club
Westport, CT
06.2019 - 08.2021
- Ensured water safety and provided first aid when needed, maintaining CPR and lifesaving certifications.
- Delivered excellent customer service while managing large groups and resolving member concerns.
- Assisted with swim instruction and facility operations, fostering positive relationships with club members.
Education
Bachelor of Business Administration - Marketing
Loyola University Maryland
Baltimore, MD01-2025
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Fairfield College Preparatory School
Fairfield, CTSkills
- Customer service
- Microsoft Office Suite
- Google Workspace
- Excellent verbal and written communication
- Active listening and interpersonal skills
- Relationship building and client engagement
- Persuasive and consultative selling abilities
- Negotiation and conflict resolution
- Team collaboration and leadership potential
- Adaptability and resilience in fast-paced environments
- Problem-solving and critical thinking
- Time management and multitasking
- Positive attitude and professionalism
- Data entry and reporting accuracy
Activities & Interests
Intramural Soccer & Basketball — Loyola University, Varsity Soccer & Rugby — Fairfield Prep, Community Outreach & Volunteer Service
Timeline
Summer Intern
Kreindler and Kreindler, LLP
05.2024 - 08.2024
Shift Lead / Bartender / (Seasonal, Full Time)
Mexicue
06.2022 - Current
Lifeguard & Guest Services
Birchwood Country Club
06.2019 - 08.2021
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Fairfield College Preparatory School
Bachelor of Business Administration - Marketing
Loyola University Maryland