Summary
Overview
Work History
Education
Skills
Timeline
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Will Kelly

Chicago,IL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Club Fitter

Bettinardi Golf
02.2023 - Current
  • Conduct putter fittings for clients to determine the optimal specifications for their putting stroke and preferences.
  • Provide personalized recommendations and guidance on putter selection based on fitting results.
  • Collaborate with clients to ensure a customized and satisfying putter fitting experience.
  • Stay updated on the latest golf industry trends and product knowledge to deliver exceptional service.
  • Managed time efficiently to ensure productive experiences without unneeded downtime
  • Assisted over 250 customers
  • Responsible for $100,000 in sales during first 5 months of employment

Customer Service Representative

Bettinardi Golf
02.2023 - Current
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
  • Handle customer orders, including order entry, tracking, and order status updates.
  • Assist customers in product selection, providing knowledgeable guidance and recommendations.
  • Collaborate with cross-functional teams to ensure customer satisfaction and timely resolution of any concerns.

Professional Caddy

Korn Ferry Tour/PGA Tour
01.2019 - 09.2022
  • Supported player's tournament and travel scheduling.
  • Prepared on-course duties, demonstrating effective and confident communication.
  • Exercised timely judgment and decision-making skills.

Caddy

Calusa Pines Golf Club
01.2018 - 01.2023
  • Provided exceptional member and guest services to ensure a positive and enjoyable playing experience.
  • Managed off-the-course caddie duties, including club storage, carts, and facility organization.
  • Assisted with golf course maintenance as needed.
  • Successfully met minimum required loops and services while maintaining Dean's List status during Junior and Senior years.

Public Speaking Liaison

Florida Gulf Coast University
08.2018 - 05.2019
  • Implemented new techniques and best practices for written and verbal communications.
  • Assisted students in becoming stronger and more effective public speakers and presenters.
  • Supported students in presentation writing, speech practice, and reviewing speaking techniques.

Education

Bachelor of Arts - Communication

Florida Gulf Coast University
Fort Myers, FL
12.2019

Skills

  • Windows Word, Excel, PowerPoint, MS Outlook
  • Adaptability to new technology software and platforms
  • Time Management
  • Highly Motivated
  • Ability to work collaboratively or independently
  • Active Listening
  • Skilled in C-Level communication
  • Social Perceptiveness

Timeline

Club Fitter

Bettinardi Golf
02.2023 - Current

Customer Service Representative

Bettinardi Golf
02.2023 - Current

Professional Caddy

Korn Ferry Tour/PGA Tour
01.2019 - 09.2022

Public Speaking Liaison

Florida Gulf Coast University
08.2018 - 05.2019

Caddy

Calusa Pines Golf Club
01.2018 - 01.2023

Bachelor of Arts - Communication

Florida Gulf Coast University

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Will Kelly