Will Lam
Jacksonville
Summary
I have been working in the auto industry since I got out of highschool, I'm a fast learner and very passionate about cars, I had started out as detailing then becoming porter, now I'm currently working as a service advisor after transferring from the sales department, and looking to pursue my future career in the auto service department. I have experience working with different customer from different auto brand, during my time off work I'm often working on my own car projects, aside from that I'm very easy-going, easy to fit in team player.
Overview
5
5
years of professional experience
Work History
Service Advisor
Osteen Volvo
Jacksonville, FL
05.2025 - Current
- Managing daily task with dealertrack software and Xtime.
- Educated customers on vehicle maintenance, and able to present why certain recommendation is important for vehicle.
- Working with multiple different 3rd party extended warranty, and factory extended warranty that requires operation codes.
- Greeting customers in lane, and checking in vehicle.
- Setting up loaner vehicle for customers
Sales Associate
Osteen Volvo
Jacksonville, FL
11.2024 - 05.2025
- Answer online/phone and show room leads
- Following up on leads.
- Assisted customers in selecting vehicles by providing product knowledge and addressing inquiries.
- Provided expert assistance to customers in resolving vehicle-related concerns after purchase.
Service Writer
HotWheelz Jax
Jacksonville, FL
06.2023 - 07.2024
- Assist customer on finding aftermarket wheel for vehicle
- Calculating correct offset and tire size for customer's vehicle application
- Contact wheel and tire vender to put together a quote for customer's vehicle
Sales Associate
Bankers Life Insurance
Jacksonville, FL
06.2022 - 05.2023
- Cold call T-65 leads to set up appointments
- Setting up clients with medicare plans
- Upsell life insurance policy plan and medicare plans
Sales Associate
Arlington Toyota
Jacksonville, FL
04.2021 - 05.2022
- Greet walk in customers
- Showcase vehicle to customer
- Follow up with previous unsold customers
Education
Associate of Arts - Business Management
Florida State College
Jacksonville, FL08-2024
High School Diploma -
Nease Highschool
Ponte Vedra Beach, FL08-2020
Skills
- Dealertrack
- Xtime
- All data
- Microsoft office
- Mechanical background
- Product training
- CRM software
- Sales and upselling
- Computer skills
- Vehicle assessment
- Listening skills
- Performance goals
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Elementary
Timeline
Service Advisor
Osteen Volvo
05.2025 - Current
Sales Associate
Osteen Volvo
11.2024 - 05.2025
Service Writer
HotWheelz Jax
06.2023 - 07.2024
Sales Associate
Bankers Life Insurance
06.2022 - 05.2023
Sales Associate
Arlington Toyota
04.2021 - 05.2022
Associate of Arts - Business Management
Florida State College
High School Diploma -
Nease Highschool