Will Sewell
Nashville,Tennessee
Summary
Experienced with managing accounts and optimizing client satisfaction through timely solutions. Utilizes comprehensive knowledge of market trends and scheduling to enhance customer's operations. Track record of effective communication and problem-solving in team-oriented setting.
Overview
8
8
years of professional experience
Work History
Core Accounts Specialist
Integrity Express Logistics
Nashville, TN
06.2022 - Current
- Directed team of LCs to address requirements of IEL's current house accounts.
- Managed customer accounts, ensuring timely communication and resolution of inquiries.
- Oversaw load coverage scheduling and tracking processes to ensure efficient daily operations.
- Addressed claims and accounting discrepancies to ensure financial accuracy.
- Achieved $1 million in annual profit while managing high daily load volume operations.
Logistics Coordinator
Integrity Express Logistics
Nashville, TN
01.2018 - 06.2022
- Over the road tracking, appt scheduling with shipping/receiving, building and covering active loads
- Providing customer service via phone/email, and customer portal updates
- Assisted in organizing customer and carrier contracts. Supported basic accounting tasks to maintain financial accuracy. Collaborated with team members to streamline contract handling processes.
- Facilitated daily operations for account manager to enhance client satisfaction and service delivery.
Education
Bachelor of Science in Commerce and Business Administration - Marketing, Global Business
The University of Alabama, Culverhouse College of Commerce
Tuscaloosa, AL08-2017
Skills
- Customer relationship development
- Account administration
- Schedule coordination
- Document management
- Microsoft office proficiency
- Problem-solving
Timeline
Core Accounts Specialist
Integrity Express Logistics
06.2022 - Current
Logistics Coordinator
Integrity Express Logistics
01.2018 - 06.2022
Bachelor of Science in Commerce and Business Administration - Marketing, Global Business
The University of Alabama, Culverhouse College of Commerce
RELEVANT COURSE WORK
Import/Export Management (Spring 2017), Personal Selling (Fall 2016), Strategic Marketing (Spring 2017), Multinational Business Communication (Fall 2016)