Willa Craig
Selma,AL
Summary
Dynamic professional with expertise in healthcare and customer service, honed at Vaughn Regional Medical Center. Demonstrated adaptability and efficiency, excelling in direct patient care and clinical documentation. Proven ability to enhance workflow and patient satisfaction, leveraging strong communication skills and ICD-10 proficiency to achieve a 20% improvement in patient scheduling efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
The Coffee Shoppe
Selma, AL
03.2023 - 12.2025
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
Machine Operator
Hyundai Mobis
Montgomery, AL
03.2023 - 09.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with a team of operators.
- Assisted with creation and completion of improvement and/or cost reduction ideas.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Patient Care Tech
Vaughn Regional Medical Center
Selma, AL
07.2018 - 07.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Teacher Assistant
Barney Childcare
Selma, AL
11.2017 - 08.2018
- Kept records on children regarding meals and medications, observed play time, and cleaned the classroom.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Production Worker
Hager Hinge
Montgomery, AL
09.2015 - 02.2016
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Certified Nursing Assistant (CNA)
Park Place Nursing Home
Selma, AL
04.2012 - 03.2013
- Fulfilled lab assistant or specimen processor duties to support work of technicians, technologists and scientists.
- Optimized resource utilization by effectively coordinating with nursing staff to schedule necessary procedures and tests.
- Participated in ongoing training opportunities to stay current on best practices in nursing assistant duties and responsibilities.
- Directed and coordinated nursing care for patients based on established clinical nursing practice standards.
- Optimized clinical procedures through regular review and implementation of evidence-based practices in ophthalmology nursing.
Education
Certification in Medical Billing & Coding -
Jes Health Services
Montgomery, AL10.2023
Associate of Applied Science -
Ultimate Medical Academy
Tampa, FL01.2020
High School Diploma -
Dallas County High School
Plantersville, AL05.2011
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Phlebotomy
- ICD-10 Proficiency
- CPT Knowledge
- Vital signs monitoring
- ADL support
- Healthcare expertise
- Body mechanics knowledge
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
- CMA - Certified Medical Assistant
- MCBS - Medical Coding and Billing Specialist
Volunteer Experience
Special Olympics, Selma, AL, 09/01/09, 09/01/10, Helped disabled people get to work, provided companionship, and assisted Special Olympics participants.
Timeline
Barista
The Coffee Shoppe
03.2023 - 12.2025
Machine Operator
Hyundai Mobis
03.2023 - 09.2022
Patient Care Tech
Vaughn Regional Medical Center
07.2018 - 07.2020
Teacher Assistant
Barney Childcare
11.2017 - 08.2018
Production Worker
Hager Hinge
09.2015 - 02.2016
Certified Nursing Assistant (CNA)
Park Place Nursing Home
04.2012 - 03.2013
Certification in Medical Billing & Coding -
Jes Health Services
Associate of Applied Science -
Ultimate Medical Academy
High School Diploma -
Dallas County High School