Willa-Joy Smith
Germantown,TN
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
1
1
year of professional experience
Work History
Receptionist
Monica Odom Allstate Agency
12.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collected Insurance payments, processed transactions and updated relevant records.
Education
Associate of Science - Mechanical Engineering Technology
State Tech At Memphis
Memphis, TN09.1980
Skills
Administrative Support
Claims Handling
Call Management
Data inputting
Telephone skills
Payment Processing
Multi-line telephone operation
Verbal and written communication
Customer and client relations
Additional Information
Spent the last 10 years being the Primary Caregiver for my Late Husband who passed November, 2022.
Timeline
Receptionist
Monica Odom Allstate Agency
12.2022 - 12.2023
Associate of Science - Mechanical Engineering Technology
State Tech At Memphis
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