Willa May Emmitt
Nashville,TN
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
10
10
years of professional experience
Work History
Hostess/Cocktail Server
The Blueprint Underground Cocktail Club
04.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
Child Care Provider
Free-lance
01.2015 - Current
- Tended to the needs of children ages 6 months and up
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Food Runner
Urban Grub
08.2023 - 04.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Hostess / Receptionist/Assistant Food Runner
The Twelve Thirty Club
08.2021 - 04.2023
- Promoted to : Server Assistant
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Barista, cashier and food preparation
Butte Bagels
09.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Effectively cooked each menu item up to the standard of the restaurant and educated customers on menu items and food allergy concerns
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
Vocal and instrumental performer
The Princess Winebar
09.2017 - 02.2021
- Performed vocally and instrumentally with Eli Emmitt (brother)
- Gave three hour performances of both original music and covers and or requests.
Hostess, busser
Brick Oven Pizzeria
06.2018 - 09.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Graduated -
Crested Butte Community School
06.2020
Skills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Payment processing
- Guest complaint resolution
- Table bussing
- Safe food handling
- Food running
- Seating arrangements
Artistname
Willa Emmitt
Community Service
- Memorial Services, March, April, 2019, Played live music at two services honoring the lives of Crested Butte locals
- Center For the Arts Songwriters Workshop, Summer, 2019, Co-instructed and assisted in putting participants’ song lyrics to guitar chords
Musicalachievements
- Red Rocks, Leftover Salmon, 07/19, vocal performance
- Telluride Bluegrass Festival (Sheridan Opera House), Leftover Salmon, 06/13, vocal performance
- Shasta Music Summit, 2015, 2016, 2017, 2018, Participated in vocal and songwriting workshops
- Taught vocal instructions, children and adults
Languages
Spanish
Professional Working
Timeline
Hostess/Cocktail Server
The Blueprint Underground Cocktail Club
04.2024 - Current
Food Runner
Urban Grub
08.2023 - 04.2024
Hostess / Receptionist/Assistant Food Runner
The Twelve Thirty Club
08.2021 - 04.2023
Barista, cashier and food preparation
Butte Bagels
09.2020 - 04.2021
Hostess, busser
Brick Oven Pizzeria
06.2018 - 09.2019
Vocal and instrumental performer
The Princess Winebar
09.2017 - 02.2021
Child Care Provider
Free-lance
01.2015 - Current
Graduated -
Crested Butte Community School
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