Summary
Overview
Work History
Education
Skills
Timeline
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Willaim Gault

Lacey,Washington

Summary

I am a professional with over 10 years experience in customer service and time management. I work well in a team environment and on my own. I have a high level of attention to detail and always complete my duties on time, efficiently and correctly. I am self motivated and always have a positive attitude.

Overview

13
13
years of professional experience

Work History

Bartender/Server

Carter's Camp
Nye, MT
04.2019 - 10.2023
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Case Manager

Washington State Department of Health
Tumwater, WA
12.2016 - 04.2019
  • Present cases to Commissioners to decide whether to open a case or close below threshold.
  • Document decisions made by commissioners on individual cases.
  • Update the internal database and send out letters to the complainant and respondent.
  • Create a case file in Adobe Acrobat of each file to be investigated.
  • Assign cases to investigators based on clinical or non-clinical information.
  • Manage all case correspondence and answer incoming phone calls regarding cases and the outcome.

Health Service Consultant

Washington State Department of Health
Tumwater, WA
11.2013 - 12.2016
  • Provide technical assistance and customer support specific to the complaint intake and disciplinary process.
  • Independently complete the initial intake phase of the complaint process via telephone correspondence.
  • Assess incoming complaints for imminent danger to the public which is a key patient safety requirement.
  • Make sure that complaints are handled within the timelines established in the Uniform Disciplinary Act.

Health Services Consultant Call Center

Washington State Department of Health
Tumwater, WA
01.2012 - 10.2013
  • Provide customer service over the phone to current and potential medical professionals.
  • Assist callers with navigating the Access Washington and Department of Health websites for with information related to obtaining, transferring or renewing their license.
  • Walk licensees through the online application and renewal process and assist them with creating their Secure Access Washington (SAW) account and linking it to the Department of Health.
  • Assist users with troubleshooting email authentication issues, error messages and username/password creation issues.
  • Answering 60-120 calls a day referencing WAC and RCW's to answer licensee's questions related to their specific medical license.

Unemployment Insurance Specialist 2

Employment Security Department
Lacey, WA
08.2010 - 08.2011
  • Processing complex Unemployment Insurance claims involving the Federal Emergency Unemployment Compensation (EUC) and the Extended Benefits (EB) programs.
  • Applying complex laws, rules,regulations and policies and procedures applicable to the Federal and State Stimulus programs to determine eligibility for extended benefits.
  • I answered and responded to an average of 40-60 phone calls a day regarding eligibility issues and issues or question's regarding continued extended benefits claims.
  • Provided claimants, employers and third parties information regarding reporting requirements and eligibility rights.
  • Corrected errors and when appropriate brought them to the attention of my supervisor.
  • I used General Unemployment-Insurance Design Effort (GUIDE), Tax Information System (TAXIS) and Expert Fact Finding software on a daily bases.

Education

HTML,CSS And Microsoft Office Suite

South Puget Sound Community College
Olympia, WA
06-2005

Skills

  • Exceptional customer service
  • Time management and multitasking
  • A high attention to details and accuracy
  • Providing information to internal and external customers
  • Efficiently working within timelines and protocols
  • Working in a fast paced environment

Timeline

Bartender/Server

Carter's Camp
04.2019 - 10.2023

Case Manager

Washington State Department of Health
12.2016 - 04.2019

Health Service Consultant

Washington State Department of Health
11.2013 - 12.2016

Health Services Consultant Call Center

Washington State Department of Health
01.2012 - 10.2013

Unemployment Insurance Specialist 2

Employment Security Department
08.2010 - 08.2011

HTML,CSS And Microsoft Office Suite

South Puget Sound Community College

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Willaim Gault