Willandria Landown
Cleveland,MS
Summary
I bring a strong skill set tailored for the insurance industry, including excellent analytical and problem-solving abilities, attention to detail, and a solid understanding of risk assessment. My communication skills enable me to clearly explain complex information to clients, and collaborate effectively with team members. I am proficient in using data management systems, and I have a customer-focused mindset, ensuring client needs are met with professionalism and efficiency. Additionally, my ability to adapt to regulatory changes and maintain confidentiality makes me a reliable and trustworthy candidate.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Cleveland, MS
02.2023 - 03.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Office Clerk Asociate
Car-Mart of America
Oxford, MS
07.2021 - 12.2022
- Answered and directed phone calls to appropriate staff members.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created, updated and maintained detailed documents, charts, and spreadsheets to sort company information.
- Participated in team meetings to discuss progress on projects or new initiatives.
Education
Master of Science - Biological Medical Science
Mississippi College
Clinton, MS05-2022
Bachelor of Arts - Biology
University of Mississippi
University, MS05-2020
M.D. - Medicine
Saint James School of Medicine
Chicago Skills
- Data entry accuracy
- Data management
- QuickBooks usage
- Document management
- Spreadsheet development
- Basic bookkeeping
- Customer service
- Attention to detail
- Medical terminology
- Organizational skills
Languages
English
Native/ Bilingual
Community Service
- Volunteer at local homeless shelters
- Volunteer at free medical clinics
Timeline
Customer Service Representative
Walmart
02.2023 - 03.2025
Office Clerk Asociate
Car-Mart of America
07.2021 - 12.2022
Master of Science - Biological Medical Science
Mississippi College
Bachelor of Arts - Biology
University of Mississippi
M.D. - Medicine
Saint James School of Medicine
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