Willard Finkel
Manassas,VA
Summary
Restaurant operations leader with 20+ years of experience driving guest service, labor control, inventory management, and team development. Known for streamlining daily operations, improving profitability, and maintaining high service standards.
Overview
26
26
years of professional experience
Work History
Managing Partner
Dave & Buster's Entertainment Inc.
Fairfax, va
01.2006 - Current
- Guided management teams in optimizing guest service, food, beverage, and arcade operations.
- Managed daily operations including staff management and client relations.
- Reviewed daily and overall financials, ensuring profitability through strategic oversight.
- Monitored daily sales, labor, and expense controls for location.
- Reviewed guest feedback and resolved service concerns promptly
- Recruited, coached, and scheduled managers and hourly team members
- Coordinated inventory management, ordering processes, and vendor relationships to enhance supply chain efficiency.
- Planned promotions, events, and floor coverage to support peak traffic
- Provided guidance and mentorship to junior partners.
General Manager
Legal Seafoods
Huntington, New York
04.2001 - 01.2006
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily restaurant operations across Legal Sea Foods dining room and kitchen.
- Coordinated scheduling, staffing, and shift coverage for front and back of house to ensure optimal service delivery.
- Analyzed labor, inventory, and purchasing reports to inform operational planning and improve resource allocation.
- Trained managers and team members on guest service and company procedures.
- Ensured compliance with service standards, food safety, and sanitation regulations to maintain high-quality dining experience.
- Resolved guest concerns and supported service recovery during peak dining periods.
Education
Associate of Arts - Economics
Hudson Valley Community College
Troy, NY05-1985
Skills
- Restaurant operations
- Financial reporting
- Sales forecasting
- POS reporting
- Inventory control
- Food safety compliance
- Staff scheduling
- Guest service management
- Strategic thinking
- Problem solving
- Team leadership
- Effective communication
- Forecasting
Timeline
Managing Partner
Dave & Buster's Entertainment Inc.
01.2006 - Current
General Manager
Legal Seafoods
04.2001 - 01.2006
Associate of Arts - Economics
Hudson Valley Community College