Anna Kinney- Trimble
Haslet
Summary
Dynamic leader with extensive experience at Outback Steakhouse, excelling in training development and customer service. Proven track record in enhancing operational efficiency and driving team performance. Skilled in profit and loss management, I successfully implemented strategic initiatives that boosted sales and fostered a high-performing culture.
Overview
14
14
years of professional experience
Work History
Managing Partner
Outback Steakhouse
Burleson
11.2024 - Current
- I continually updated my leadership resume and honed my skills by participating in various management trainings.
- Developed and facilitated quarterly regional key manager meetings.
- Developed and implemented a regional manager development system to help the area director improve manager development and growth throughout the region.
- Conducted bi-weekly training emails for the region with a company-specific focus to improve productivity throughout the region.
- Responsible for maintaining fiscal responsibility (food waste, liquor cost, labor, etc.) Within the restaurant, and results.
- Conducted and was responsible for inventory counting and reports.
- Directly assisted the area director in region-wide rollouts for new back-of-house equipment, as well as new front-of-house roles and responsibilities.
- Responsible for updating and maintaining all training materials and standards for the region.
- Organized and scheduled large parties and caterings for local businesses, churches, and schools.
- Performed the role of Front of House Coordinator for five new store openings around the country. This role involved managing and training a team of 25 trainers and 75 to 125 new hires for a new store rollout.
- Fulfilled the role of training coordinator by developing and implementing a training system and standards for hourly employees.
- Conducted role-specific meetings and teach-backs for continual knowledge refreshment for each front-of-house role.
- I offered strong customer service skills, keeping customers satisfied, and increased sales annually.
- Provided customer service and was involved in training five new team members each month.
- Responsible for administrative duties such as paying invoices, updating online and in-house menus, payroll, and all office duties.
- Supported the management team in relaying and upholding standards for fellow hourly employees.
- Customer service, restaurant experience, time management, leadership, computer literacy, and team development.
- P&L knowledge and use, as well as Microsoft Office and Adobe.
Senior Manager
Outback Steakhouse
Lake Worth
05.2024 - 11.2024
- Lead store in new store-opening procedures.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Fostered and upheld connections with Outbackers to drive business goals and strengthen culture.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
Manager
Outback Steakhouse
Hurst
09.2019 - 05.2024
Manager/Key Holder Supervisor
Outback Steakhouse
Killeen
12.2011 - 09.2019
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL12-2015
Skills
- Customer service
- Training development
- Restaurant operations
- Time management
- Leadership skills
- Computer literacy
- Team development
- Profit and loss management
- Microsoft Office proficiency
- Adobe software expertise
Volunteer Experience
Actively involved in the community and regularly volunteered at local schools and businesses.
Timeline
Managing Partner
Outback Steakhouse
11.2024 - Current
Senior Manager
Outback Steakhouse
05.2024 - 11.2024
Manager
Outback Steakhouse
09.2019 - 05.2024
Manager/Key Holder Supervisor
Outback Steakhouse
12.2011 - 09.2019
Bachelor of Science - Biology
University of Central Florida
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