William Allen

February 7, 2008 - Present

• Efficiently managed a team of six corporate security officers.
• Oversee daily operations of the security operations center with focus on ensuring that alarms are investigated and remediated promptly.
• Educated, coached and guided security operations center operators and field security officers to promote compliance with security policies, processes and best practices to achieve company and personal goals.
• Created and implemented post orders for site guards
• Trained new security officers, reviewed training performance and provided approval for SOC assignment
• Assisted CPS Energy investigators with investigations including reconnaissance and video footage retrieval to create a timeline of events
• Conducted site risk and vulnerability assessments
• Collaborated with numerous CPS Energy business units to to resolve security related issues
• Coordinated with local law enforcement to investigate active and inactive scenes.
• Partnered with CPS Energy management and security contractors to ensure the safety and security of CPS Energy personnel and properties.
• Quality insurance of MYID tickets for rejection or approval of access control.
• Processing and creation of badges for new and existing employees and contractors.
• Support field representatives and managers that require assistance in processing their personnel.

• Security operations center (SOC) operator
• Monitored security software, including alarm system and surveillance cameras.
• Investigated and actioned security alarms.
• Dispatched local law enforcement when necessary
• Verified employment of CPSE personnel who have misplaced their badge.
• Directly worked with our security contractor supervisor to ensure all field post are appropriately staffed
• Collaborated with numerous business units to resolve security related issues, including dispatching of emergency services.