William Amatrone
Pittsburg,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
Work History
Associate
Amazon
09.2021 - Current
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Alarm Technician
Alpha Alarm & Audio
Vacaville, CA
02.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Service of security systems when customer is having technical issues or otherwise
- Responded to maintenance calls and troubleshot devices.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Alarm Technician
California Security Pro
San Ramon, CA
02.2016 - 02.2020
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Home Depot
Martinez, CA
09.2015 - 02.2016
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items and join reward programs.
- Operated register system to process new purchases, item returns and merchandise exchanges.
Cashier
Krispy Kreme
Vacaville, CA
05.2014 - 09.2015
- Provided peak customer service in a timely manner
- Completing inventory of morning delivery orders.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associate of Science - Computer Science
Los Medanos College
Pittsburg, CA05.2024
High School Diploma -
Travis Education Center
Vacaville, CA05.2015
Skills
- Customer Service
- MS Office
- Attention to Detail
- Verbal and Written Communication
- Client Engagement
Timeline
Associate
Amazon
09.2021 - Current
Alarm Technician
Alpha Alarm & Audio
02.2020 - 03.2021
Alarm Technician
California Security Pro
02.2016 - 02.2020
Cashier
Home Depot
09.2015 - 02.2016
Cashier
Krispy Kreme
05.2014 - 09.2015
Associate of Science - Computer Science
Los Medanos College
High School Diploma -
Travis Education Center
References
Upon Request.
References
Upon Request.
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