William Amos
Red Oak
Summary
Dynamic Store Team Leader with extensive experience at Whole Foods Market, excelling in inventory oversight and staff training. Proven track record of enhancing customer satisfaction through effective problem-solving and strong leadership. Successfully implemented policies that improved operational efficiency and promoted a positive store atmosphere, fostering team collaboration and compliance with safety regulations.
Overview
8
8
years of professional experience
Work History
Store Team Leader
Whole Foods Market Inc
Plano
05.2021 - 11.2025
- Managed daily store operations to ensure a positive shopping experience.
- Led team meetings to communicate goals and updates effectively.
- Trained and mentored staff on customer service standards and product knowledge.
- Coordinated inventory management to maintain stock levels and product displays.
- Implemented store policies to uphold Whole Foods Market values and quality standards.
- Assisted in developing promotional displays to enhance customer engagement.
- Collaborated with departments to streamline processes and improve efficiency.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Managed employee relations issues such as grievances or disciplinary actions.
Store Team Leader
Whole Food Market
Dallas
08.2019 - 05.2021
- Managed daily store operations to ensure a positive shopping experience.
- Led team meetings to communicate goals and updates effectively.
- Trained and mentored staff on customer service standards and product knowledge.
- Coordinated inventory management to maintain stock levels and product displays.
- Implemented store policies to uphold Whole Foods Market values and quality standards.
- Assisted in developing promotional displays to enhance customer engagement.
- Collaborated with departments to streamline processes and improve efficiency.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Implemented new procedures to increase customer satisfaction scores.
- Managed employee relations issues such as grievances or disciplinary actions.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
Associate Store Team Leader
Whole Food Market
Dallas
07.2017 - 08.2019
- Supervised daily store operations and ensured smooth workflow among team members.
- Managed inventory levels and coordinated product ordering with suppliers effectively.
- Trained new team members on customer service standards and store procedures.
- Facilitated team meetings to encourage communication and address operational challenges.
- Enforced food safety standards to maintain a clean and safe shopping environment.
- Assisted customers with inquiries and resolved issues to enhance their shopping experience.
- Collaborated with management to develop staff schedules based on store needs and traffic patterns.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Analyzed financial data to identify potential areas of improvement in operational efficiency.
- Assisted in developing annual budget plans for the store based on projected sales figures.
- Managed daily operations of the store including opening and closing procedures, cash handling and security protocols.
- Monitored store performance metrics such as shrinkage, stock levels, customer satisfaction ratings and gross margin returns.
Education
Associate of Applied Science - Computer Electronics
ITT Technical Institute
Dallas, TX06-2006
Skills
- Inventory oversight
- Staff training
- Visual merchandising
- Customer service
- Store operations
- Financial analysis
- Regulatory compliance
- Employee relations
- Problem solving
- Strong leadership
- Coaching and mentoring
Timeline
Store Team Leader
Whole Foods Market Inc
05.2021 - 11.2025
Store Team Leader
Whole Food Market
08.2019 - 05.2021
Associate Store Team Leader
Whole Food Market
07.2017 - 08.2019
Associate of Applied Science - Computer Electronics
ITT Technical Institute