Summary
Work History
Overview
Education
Skills
Timeline
Generic
William Bates

William Bates

Andover,MA

Summary

Dynamic and results-driven professional with extensive experience at Polo Ralph Lauren, excelling in team leadership and customer service. Proven track record of enhancing client satisfaction and operational efficiency through strategic decision-making and effective communication. Adept at managing complex negotiations and fostering strong relationships to drive business success.

Work History

Sales Associate

Milton’s Menswear
05.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Personal Stylist

Nordstrom
07.2014 - 08.2023
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
  • Established trusted partnerships with local boutiques and designers to provide clients access to unique pieces not found elsewhere.
  • Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.

Shop Owner

Have an Ice Day LLC
06.2002 - 10.2013
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Overview

22
22
years of professional experience

Education

Merchandising

Widener University
Chester, PA Delaware Campus
05.1985

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Work Type

Part Time

Work Location

On-SiteRemote

Timeline

Sales Associate

Milton’s Menswear
05.2023 - 08.2024

Personal Stylist

Nordstrom
07.2014 - 08.2023

Shop Owner

Have an Ice Day LLC
06.2002 - 10.2013

Merchandising

Widener University

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