William Bengtsson
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Bangor, ME
04.2025 - 06.2025
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Communicated effectively with team members while performing duties under pressure.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Guarded restricted areas to prevent unauthorized entry.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Courier
Fedex Express
Bangor, ME
06.2021 - 06.2023
- Coordinated parcel delivery using strong time management skills.
- Sorted parcels according to delivery route.
- Documented pickups and deliveries and submitted reports after shift.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Quickly responded to customer inquiries to improve business relationships.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Customer Service Leader
Hannaford Supermarket
Camden, ME
03.2020 - 02.2021
- Implemented company processes to effectively resolve customer service issues.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Customer Service Associate
Hannaford Supermarkets
Camden, ME
08.2017 - 03.2020
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Certificate Of Graduation - Transportation Security Officer Training
Federal Law Enforcement Training Center
Glynco GA06-2025
High School Diploma -
Homeschool
Maine06.2018
Skills
- Security breach management
- Radio communication
- Entry and exit monitoring
- Security regulations
- Product location
- Technologically savvy
- Active listening
- Attention to detail
- High-energy attitude
- Smartphone Usage
- Problem-Solving
- Time Management
- Relationship Building
Accomplishments
- Recognized as Employee of the month, August 2019, for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by an average of 40% in 2017.
- Graduated from The Federal Law Enforcement Training Academy in 2025
Timeline
Transportation Security Officer
Department of Homeland Security
04.2025 - 06.2025
Courier
Fedex Express
06.2021 - 06.2023
Customer Service Leader
Hannaford Supermarket
03.2020 - 02.2021
Customer Service Associate
Hannaford Supermarkets
08.2017 - 03.2020
High School Diploma -
Homeschool
Certificate Of Graduation - Transportation Security Officer Training
Federal Law Enforcement Training Center
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