William Berkey
Shippensburg,PA
Summary
Dynamic professional with extensive experience in hospitality and logistics, notably at Courtyard Marriott Hotel. Excelled in conflict resolution and customer service, enhancing guest satisfaction and operational efficiency. Skilled in managing crews and optimizing delivery routes, demonstrating a quick learning ability and a commitment to excellence. Achieved significant improvements in process streamlining and team coordination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Courtyard Marriott Hotel
10.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Delivery Driver Foreman
Signature Company
06.2021 - 10.2024
- Supervised a diverse team to meet project objectives.
- Implemented and monitored safety protocols.
- Enhanced efficiency by optimizing delivery routes.
- Ensured fleet reliability by performing maintenance checks regularly.
- Engaged with customers to deliver exceptional service.
Mover / Driver
Zeiglers Storage & Transfer
03.2020 - 06.2021
- Operate large moving trucks to various locations.
- Ensure timely loading and unloading of client items.
- Processed transactions ensuring accurate documentation.
Front Office Supervisor
The Gettysburg Hotel
08.2019 - 03.2020
- Assisted employees with daily tasks and challenging issues.
- Updated company protocols to reflect industry best standards.
- Supported General Manager in conducting interviews of prospective staff.
- Handled problem resolution effectively, escalating critical matters when necessary.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Offered assistance to arriving visitors and customers.
- Planned and coordinated work shifts each week for 6-8 staff to guarantee proper coverage.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Laborer
Ziegler 's Moving And Transfer
06.2019 - 08.2019
- Utilized heavy lifting techniques for safe item transport
- Oversaw cargo loading operations onto transportation vehicles.
- Ensured exceptional customer service by efficiently handling inquiries.
- Streamlined inventory control for better efficiency.
- Promoted teamwork through effective collaboration.
Front Desk Agent
Wyndham Garden Hotel
04.2018 - 06.2019
- Validated guest details and payment methods to eliminate fraud.
- Promptly managed accommodation requests made by phone.
- Directed guests to locations including casino, gift shop, and dining areas.
- Coordinated with housekeeping and maintenance departments regarding room concerns.
- Greeted guests with politeness.
- Collected deposits, fees, and payments while maintaining accurate financial records.
Front Desk Agent
Holiday Inn Express
10.2016 - 04.2018
- Streamlined guest check-in processes for improved customer satisfaction.
- Provided outstanding client support.
- Facilitated conflict resolution resulting in satisfied guests and staff.
- Streamlined billing processes for accuracy and timely payments.
- Streamlined reservation management to enhance occupancy rates.
Education
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA01.2011
Skills
- Baggage Claim
- Box Truck
- Building Materials
- Commercial Driving
- Concrete Work
- Conflict Management
- Conflict Resolution
- Customer Service
- Managing Crews
- Quick Learner
- Terminations
Certification
DOT Medical Card
Timeline
Front Desk Associate
Courtyard Marriott Hotel
10.2024 - Current
Delivery Driver Foreman
Signature Company
06.2021 - 10.2024
Mover / Driver
Zeiglers Storage & Transfer
03.2020 - 06.2021
Front Office Supervisor
The Gettysburg Hotel
08.2019 - 03.2020
Laborer
Ziegler 's Moving And Transfer
06.2019 - 08.2019
Front Desk Agent
Wyndham Garden Hotel
04.2018 - 06.2019
Front Desk Agent
Holiday Inn Express
10.2016 - 04.2018
DOT Medical Card
High School Diploma -
Shippensburg Area Senior High School
Similar Profiles
Anna LonskaAnna Lonska
Front Desk Agent at Courtyard Marriott HotelFront Desk Agent at Courtyard Marriott Hotel
LaNeika CraticLaNeika Cratic
Hotel Maintenance Engineer (trainee) at Courtyard Marriott HotelHotel Maintenance Engineer (trainee) at Courtyard Marriott Hotel
Jessica CustisJessica Custis
Laundry Attendant at Courtyard Marriott HotelLaundry Attendant at Courtyard Marriott Hotel