William Braxton
Boca Raton,FL
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Yellowstone Landscape through strategic planning and relationship building. Excelled in cross-functional collaboration and problem resolution, boosting revenue by identifying upsell opportunities. Skilled in account management and customer service, I sold over a million dollars in ancillary work in 2023, demonstrating exceptional sales development and teamwork capabilities.
Overview
17
17
years of professional experience
Work History
Account Manager-Field Operations
Yellowstone Landscape
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Senior Account Manager
BrightView Landscape Services
08.2019 - 01.2024
- Ran a 2.2 Million dollar book of business and sold a Million Dollars in ancillary work in 2023.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Production reviews with Sales Team
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Built relationships with customers and community to promote long term business growth.
Operation Manger
Lowes Home Improvment
05.2007 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Associate of Science - Business Administration And Management
Wor-Wic Community College
Salisbury, MD06.2003
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Relationship building and management
- Sales Development
- Team Training
- Project Management
- Customer Relationship Management (CRM)
- Sales Reporting
- Contract Negotiation
Timeline
Account Manager-Field Operations
Yellowstone Landscape
01.2024 - Current
Senior Account Manager
BrightView Landscape Services
08.2019 - 01.2024
Operation Manger
Lowes Home Improvment
05.2007 - 08.2019
Associate of Science - Business Administration And Management
Wor-Wic Community College
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