Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Brisk

Saint Augustine,FL

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations across diverse roles, including as an Aerospace Propulsion Journeyman at USAF. Skilled in advanced troubleshooting and exceptional customer service, consistently achieving positive outcomes through reliability and effective problem-solving. Demonstrates a commitment to quality assurance and hospitality excellence, fostering significant improvements in service delivery and operational efficiency.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Blackfly The Restaurant
10.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Aerospace Propulsion Journeyman

USAF
07.2019 - 10.2021
  • Upheld high-quality repair standards consistently throughout all maintenance activities, resulting in reduced instances of recurring issues.
  • Enhanced engine performance by meticulously inspecting and maintaining aerospace propulsion systems.
  • Ensured optimal safety standards by conducting thorough pre-flight and post-flight inspections of aircraft engines.
  • Optimized team productivity through effective communication skills when coordinating complex projects across multiple departments within the organization.
  • Promoted a culture of continuous improvement by actively participating in training sessions and staying current on industry advancements.
  • Minimized the risk of system failures by replacing worn or damaged parts promptly during routine inspections.
  • Collaborated with colleagues in developing and refining maintenance procedures.

Cashier

Winn Dixie
09.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Saint Augustine High School
Saint Augustine, FL
05-2019

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Sales expertise
  • Quality assurance procedures
  • Advanced troubleshooting
  • Problem-solving abilities
  • Time management skills
  • Reliability and punctuality

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Florida Driver's License
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Timeline

Server

Blackfly The Restaurant
10.2021 - Current

Aerospace Propulsion Journeyman

USAF
07.2019 - 10.2021

Cashier

Winn Dixie
09.2018 - 07.2019

High School Diploma -

Saint Augustine High School

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William Brisk