William Brooks
Milan,TN
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Administrator
Lithia & Driveway
Medford, Oregon
05.2024 - Current
- Completed daily accounts receivable ledger reconciliations.
- Provided excellent customer service when responding to inquiries from internal or external stakeholders.
- Developed detailed procedures for managing Accounts Receivable operations according to company standards.
- Performed bookkeeping and accounting consulting services.
- Researched and responded to requests for copies of invoices or other documentation related to Accounts Receivable activities.
- Assisted with the preparation of reports related to Accounts Receivable activities.
- Facilitated internal and external audits related to accounts receivable.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
- Maintained updated customer records, including contact information and payment terms.
- Maintained customer accounts by tracking and recording account activity.
- Generated financial statements and reports detailing accounts receivable status.
- Analyzed trends in customer payment patterns to identify potential issues early.
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and input receivables payments in compliance with internal financial procedures.
- Received and recorded cash, checks and transfers.
- Upheld strict quality and accuracy standards through daily process adjustments.
- Prepared monthly statements for customers detailing their account balances.
Accounts Payable Specialist
American Health Partners
Parsons, Tennessee
02.2023 - 05.2024
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Assisted with month-end closing activities related to accounts payable.
- Handled high-volume invoice processing with minimal supervision.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Addressed month-end closing functions for detailed reporting.
- Worked closely with department personnel to produce accurate and timely bills.
- Checked postings and documents for correctness, accuracy and proper coding.
- Analyzed account data for accuracy and maintained appropriate documentation of transactions.
- Maintained accurate records of payments made to vendors.
- Prepared 1099 forms at the end of each fiscal year as required by law.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Assisted in developing new processes that improved efficiency within the department.
- Prepared checks for mailing or electronic payment processing.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
Owner/Operations Manager
Precision Residential & Commercial Cleaning
Lexington, TN
02.2021 - 05.2024
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Determined pricing for products or services based on costs and competition.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Measured and mixed detergents with water for use in commercial cleaning.
Debt Collection Specialist
Portfolio Recovery Associates
Jackson, TN
07.2022 - 11.2022
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Advised debtors on payment options and set up payment plans.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Cleaner
Jackson Pride Commerical & Residential Cleaning
Jackson, TN
08.2020 - 02.2021
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2021
Skills
- Labor relations
- Marketing tactics
- Contract negotiation expertise
- Customer relations
- Strategic project planning
- Bidding processes
- Strategic planning
Timeline
Accounts Receivable Administrator
Lithia & Driveway
05.2024 - Current
Accounts Payable Specialist
American Health Partners
02.2023 - 05.2024
Debt Collection Specialist
Portfolio Recovery Associates
07.2022 - 11.2022
Owner/Operations Manager
Precision Residential & Commercial Cleaning
02.2021 - 05.2024
Cleaner
Jackson Pride Commerical & Residential Cleaning
08.2020 - 02.2021
High School Diploma -
Penn Foster Career School