Summary
Overview
Work History
Education
Skills
Timeline
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William Burkey

Kingman,AZ

Summary

Skilled in product display and fostering positive client relationships, excelling in fast-paced environments with exceptional organizational abilities and a commitment to excellence. Ready to leverage diverse skill set and experience in a dynamic new role, while continuing to train and evolve current skills with a new company.

Overview

7
7
years of professional experience

Work History

Store Associate

Kroger
Kingman, Arizona
03.2024 - 11.2024
  • Maintained cleanliness and organization of work area, including proper storage of ingredients and equipment.
  • Provided exceptional customer service by answering questions about products, taking special orders, and offering recommendations based on customer preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Caregiver For Family

01.2023 - 12.2023
  • Assisted one of my sick family members with basic tasks like cooking, cleaning, paying bills, etc
  • For the past year
  • Handled many responsibilities including time management, staying calm in stressful situations, and becoming very comfortable with over the phone interactions
  • While this did take me out of the job field for a time, I'm excited to start my career path again with the knowledge I've gained and apply it to future career paths

Card Collections Specialist

JP Morgan Chase
08.2022 - 12.2022
  • Received and dialed out to large quantities of card members who were behind on payments
  • Main responsibilities include managing payments made by credit cards and checks, researching customer disputes and resolving their complaints by making necessary adjustments, and requesting correspondence that documents special payment arrangements
  • Gained growth and experience in handling irate card member's, navigating multiple screens at once, and coming up with short- and long-term solutions to benefit the client and the company
  • Developed further knowledge of the financial industry, while enhancing my ability to work in unison with clients, and staff alike

Teller Associate

Wells Fargo
04.2021 - 04.2022
  • Balanced large amounts of cash flow in the system, working with customers and businesses to maintain their accounts and provide them with any additional assistance
  • Gaining experience with handling the pressure of servicing multiple transactions at once
  • Being able to fluidly operate multiple open windows and striving to be a quick learner on new software's involved
  • Assisted in documentation of different legal articles to follow procedure and guidelines established by the FDIC

Personal Assistant Contractor

10.2020 - 01.2022
  • Part time personal assistant to client Timothy Case
  • Assisting in keeping appointments, communicating issues and deadlines, while obtaining corporate work skills for future opportunities
  • Gaining experience in basic computing systems and knowledge of different platforms

Sales Associate

Staples Inc.
03.2018 - 04.2021
  • Providing excellent customer service to new and recurring customers
  • Ability to provide a good overview of new products and plans, to fit the customer's needs and increase sales
  • Focusing on design concepts for print and marketing materials
  • Able to understand various types of copy/scan/print hardware features and software usage to keep a business running smoothly

Education

High School Diploma - Psychology, Economics, Sociology, Honors English, History

Chatfield Senior High School
06.2017

Some College (No Degree) - Literature, Finance, Performance Management, Accountant in Business, Financial Reporting

Mohave Community College
Kingman, AZ

Skills

  • Product display
  • Return processing
  • New teller training
  • Point-of-sale implementation
  • Cross-department sales
  • Organization

Timeline

Store Associate

Kroger
03.2024 - 11.2024

Caregiver For Family

01.2023 - 12.2023

Card Collections Specialist

JP Morgan Chase
08.2022 - 12.2022

Teller Associate

Wells Fargo
04.2021 - 04.2022

Personal Assistant Contractor

10.2020 - 01.2022

Sales Associate

Staples Inc.
03.2018 - 04.2021

High School Diploma - Psychology, Economics, Sociology, Honors English, History

Chatfield Senior High School

Some College (No Degree) - Literature, Finance, Performance Management, Accountant in Business, Financial Reporting

Mohave Community College

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William Burkey