William Burlingham
Apopka,FL
Summary
Proven leader in retail management, notably with Action Gator Tire / Goodyear, adept at driving sales strategies and enhancing customer relationships. Excelled in retail operations management and team motivation, significantly improving store performance and customer satisfaction. Demonstrates expertise in money handling and fostering a positive work environment, ensuring operational excellence and profitability.
Overview
41
41
years of professional experience
Work History
Assistant Manager
Hudson Tire Center
Winter Garden, FL
07.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Action Gator Tire / Goodyear
Ocoee, FL
04.1983 - 04.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Danvers High School
Danvers, MA06.1979
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Employee Scheduling
- Sales Strategies
- Customer Relationship Management (CRM)
- Retail Operations Management
- Policy Enforcement
Timeline
Assistant Manager
Hudson Tire Center
07.2014 - Current
Store Manager
Action Gator Tire / Goodyear
04.1983 - 04.2012
Danvers High School