William Campagna
MARLTON
Summary
Versatile and accomplished Healthcare & Operations Executive with over 20 years of success in leading high-performance teams and driving strategic growth across dental practices and healthcare organizations. Expert in operational turnarounds, team development, revenue optimization, and patient retention. Proven ability to align business strategy with operational goals to deliver sustainable EBITDA performance and exceptional patient experiences.
Overview
28
28
years of professional experience
Work History
Regional Operations Manager
Select Dental Management
01.2023 - 05.2025
- Managed $30M+ annual production across multi-site region
- 2024 EBITDA: 17.4% | Collection Ratio: 103% | Hygiene Retention: 91%
- Led 9 direct reports, 150+ personnel indirectly
- Developed SOPs to drive consistency and accountability
- Oversaw full P&L and budgeting process
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Director of Dental Operations
Rotem Dental Care
01.2020 - 01.2023
- Directed $12.4M practice with 50+ team members
- Achieved 30% new patient growth (668 additional patients)
- Increased hygiene appointments by 60%
- Reduced AR from $1.8M to $1.3M
- Managed all internal and external marketing efforts
Dental Growth & Marketing Consultant
Chrisad
01.2019 - 01.2020
- Consulted 100+ practices across NJ, NY, PA & DE
- Onboarded 16 new clients generating $38M+ in production
- Designed SEO, PPC, direct mail, and internal marketing campaigns
Director, Strategic Key Accounts
Valeant Pharmaceuticals
01.2004 - 01.2017
- Managed $31M+ annual revenue and led National Accounts Team
- Direct Management of Corporate Accounts Teams, overseeing regional and national level Dental Service Organizations
- Led strategic planning, forecasting, and KOL engagement
Regional Manager
Cardinal Health
01.1997 - 01.2004
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Education
Bachelor of Science - Business Administration
East Carolina University
Bachelor of Science - Business Administration
University of Phoenix
Skills
- Operations Management
- P&L / Budget Planning
- Incentive Plan Creation and Facilitation
- Marketing Strategy: SEO, PPC, Direct Mail, Radio
- Key Performance Indicators & Data Analytics
- Team Leadership & Training
- Revenue Cycle Management
- Pharmaceutical/Device Sales Leadership and Product Launch
- Excellent interpersonal skills
- Staffing oversight
- Forecasting
- Hiring and onboarding
- Business development
- Workforce planning
- Budgets
- Outstanding communication skills
Timeline
Regional Operations Manager
Select Dental Management
01.2023 - 05.2025
Director of Dental Operations
Rotem Dental Care
01.2020 - 01.2023
Dental Growth & Marketing Consultant
Chrisad
01.2019 - 01.2020
Director, Strategic Key Accounts
Valeant Pharmaceuticals
01.2004 - 01.2017
Regional Manager
Cardinal Health
01.1997 - 01.2004
Bachelor of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
East Carolina University
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