William Christian
Ronkonkoma,NY
Summary
I'm a person in long-term recovery who is looking to transition into the substance, use disorder recovery field.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Canal Alarm Devices
01.2017 - Current
- Assisted customers with inquiries, providing timely and effective solutions.
- Learned company policies and procedures to ensure compliance in customer interactions.
- Collaborated with team members to enhance service delivery processes.
- Handled routine complaints, striving for resolution and customer satisfaction.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Disability Claims Analyst
Binder And Binder Social Security Disability Advocates
04.2012 - 08.2016
- Analyzed disability claims to ensure compliance with regulatory guidelines and internal policies.
- Optimized customer satisfaction through prompt, empathetic, and professional communication during the claims process.
- Assisted colleagues in problem-solving challenging cases through collaboration and sharing of expertise in disability assessment techniques.
- Managed complex caseloads, demonstrating exceptional attention to detail while adhering to strict deadlines for claim resolution.
Education
High School Diploma -
Babylon Jr-Sr High School
Babylon, NY06.2001
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Decision-making
- Excellent time management skills
- Exceptional interpersonal communication
- Issue resolution
- Call center management
- Deadline oriented
- Skilled multi-tasker
Timeline
Customer Service Manager
Canal Alarm Devices
01.2017 - Current
Disability Claims Analyst
Binder And Binder Social Security Disability Advocates
04.2012 - 08.2016
High School Diploma -
Babylon Jr-Sr High School