William Coada
Chesterfield,VA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Wawa
02.2016 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
General Manager
Buffalo Wild Wings
08.2013 - 02.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
Education
Bachelor of Arts - Business Administration And Management
University of Arizona
Tucson, AZ01.2021
Skills
- Supplier Monitoring
- Business Operations Knowledge
- Problem Anticipation and Resolution
- Business Leadership
- Training and Development Skills
- Management Training
- Human Resources Oversight
- Profit and Loss Control
- Payroll Administration and Timekeeping
- Information Security
- Business Forecasting
- Labor and Food Cost Control
Timeline
Assistant General Manager
Wawa
02.2016 - Current
General Manager
Buffalo Wild Wings
08.2013 - 02.2016
Bachelor of Arts - Business Administration And Management
University of Arizona
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