William Cottingham
San Antonio
Summary
Dynamic small business owner with a proven track record at Mr Cs Carpet, excelling in customer relations and operations management. Successfully enhanced customer satisfaction through strategic planning and exceptional service, fostering strong client relationships that drove repeat business and referrals. A dedicated leader skilled in team oversight and business development.
Overview
34
34
years of professional experience
Work History
Owner
Mr Cs Carpet
01.1991 - Current
- Directed everyday company functions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Odessa High School
Odessa, TX05.1984
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Project management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Team oversight
- Financial management
- Business development
- Business launch
- Business administration
- Contract management
- Strategic project planning
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Business leadership
- Records organization and management
- Customer retention
- Delegating work
Additional Information
Experienced in all facets of construction, including both interior and exterior projects, with a strong background in catastrophe management, remediation, and restoration. Specializing in property management services and new home construction, with a proven track record in managing personnel and maintaining strong customer relations. Extensive experience in resolving warranty issues and providing comprehensive punch list services, ensuring high-quality project completion and client satisfaction.
Timeline
Owner
Mr Cs Carpet
01.1991 - Current
High School Diploma -
Odessa High School
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