Troy Cox
Baton Rouge ,LA
Overview
9
9
years of professional experience
Work History
Table Games Floor Supervisor
The Queen Casino
Baton Rouge, LA
04.2024 - Current
- Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
Surveyor
Becht Engineering
Baton Rouge, LA
08.2017 - 08.2019
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
Landscape Foreman
RS Outdoors
Baton Rouge, LA
08.2019 - 04.2024
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Developed lasting customer relationships and grew network over time.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Ironworker
Performance Contractors
Plaquemine, LA
10.2016 - 08.2017
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Erected structural steel and iron frameworks for bridges, buildings and other structures.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Ensured structural integrity by properly installing and aligning steel components according to specifications.
- Contributed to successful project completion through precise cutting, bending, and welding of metal materials.
- Inspected completed work for accuracy and adherence to building codes and safety standards.
Education
Highschool Diploma -
Denham Springs High School
Denham Springs, LASkills
- Exceptional leadership
- Team management
- Guest relations
- Policy enforcement
- Game rules
- Casino regulations
- Leading employees
Timeline
Table Games Floor Supervisor
The Queen Casino
04.2024 - Current
Landscape Foreman
RS Outdoors
08.2019 - 04.2024
Surveyor
Becht Engineering
08.2017 - 08.2019
Ironworker
Performance Contractors
10.2016 - 08.2017
Highschool Diploma -
Denham Springs High School