William Cunningham

• Ensured the successful delivery of Owner flights by identifying and addressing service-related risks throughout the booking lifecycle.
• Conducted detailed reviews of flight itineraries to anticipate potential issues—such as FBO access, fuel logistics, hangar availability, and airport restrictions—and implemented solutions to minimize impact on the Owner experience.
• Customized flight support options based on Owner preferences and operational context, contributing directly to a seamless and personalized travel experience.
• Collaborated closely with internal teams including Owner Services, Scheduling, International Trip Planning, Dispatch, and Flight Operations Management to coordinate flight readiness.
• Served as a point of contact for service-related questions and followed up to ensure clear communication, timely updates, and smooth transition to day-of operations teams.
• Maintained and updated internal systems (e.g., iJet2) to reflect accurate and complete airport/mission data, supporting on-time and flawless execution.

• Responsible for the very first experience that prospective NetJets Owners have before closing on long-term commitments to the program.
• Working closely with our Sales VPs, & directly with Directors in in all areas of the business (Operations, Finance, Sales, Owner Services) to ensure a seamless first experience with zero defects & personalized service for each of our prospective Owners
• Directly managing the travel for our Chairman & CEO, COO, and CFO, as well as NetJets board members and our most important VIPs
• Working with members of our sales team to coordinate static demonstrations of aircraft for individual prospects, large prospect events, & existing Owners transitioning to new aircraft.
• Managing flights for our strategic partnerships, special events, and our charitable partners like the Corporate Angel Network.
• Evaluating & screening all NetJets U.S. program flights originating from our teams at NetJets Europe for feasibility & any further, in depth reviews required to ensure one successful mission after another.
• Advising our colleagues in Owner Services at NJE on steps to take to address performance concerns, and any other potential issues that may adversely affect operations.

I leverage NetJets' resources, my experience, & skills to anticipate & meet the travel needs of the world's wealthiest individuals, their companies, & their families.

• Help manage the deployment of a fleet of 750+ aircraft consisting of more than 11 aircraft types, ranging across 4 cabin classes, with minimal notice, in every corner of the globe.
• Maintain an extensive knowledge of on-demand air charter operations, applicable Federal Aviation Regulations, & aircraft strengths & limitations to create a seamless & exceptional travel experience.
• Manage international travel, ensuring passenger compliance with local legal & immigration requirements
• Serve as the main point of contact for aircraft Owners, their concerns, special requests, & general inquiries.
• Actively participate in weekly team meetings, process development, software user-experience testing, data management.

All done while maintaining a remarkably low error rate & a fantastic reputation among Owners & colleagues alike.

• Followed procedures at all times for personal & team safety.
• Led cross-department initiatives to develop & pursue cost reduction programs.
• Ensured on-time shipment of products to create exceptional customer experiences.
• Forecast manpower requirements based on daily workload & company targets.
• Tracked time spent on assignments each day for productivity reporting.

• Kept customers informed & up to date on the status changes of special orders.
• Reviewed customer service issues to drive continuous improvement initiatives.

• Saw to the on-time shipment of products to create exceptional customer experiences.
• Redirected shipments en route in response to customer requests.
• Tracked time associates spent on assignments each day for productivity reporting.
• Achieved a 92% on-time shipment rate.