William Curtis
Montgomery,NY
Summary
Results-oriented Leader with a proven track record in inventory management, staff training, and sales strategy execution. Demonstrates strong leadership and communication skills to enhance team performance and meet store goals. Focused on delivering exceptional customer experiences while driving business growth through effective problem-solving. Assistant Store Manager with expertise in sales analysis and employee mentorship, leading to significant sales increases and improved team dynamics.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
Lowe’s Home Improvement
Poughkeepsie, New York
01.2021 - Current
- Managed time efficiently, ensuring timely completion of tasks and adherence to deadlines.
- Delivered creative solutions to problems, exceeding customer satisfaction metrics.
- Cultivated client relationships to ensure satisfaction and retention through strategic account planning.
- Coordinated promotions, events, and special projects with various departments to enhance visibility.
- Conducted regular walk-throughs, directing team members to resolve issues affecting store professionalism.
- Reviewed financial statements and sales reports to assess productivity and goal attainment.
- Mentored employees to drive sales and promote effective upselling and cross-selling techniques.
- Oversaw daily store operations, including customer service, inventory management, and staff scheduling.
Department Supervisor
Lowe’s Home Improvement
Newburgh, New York
08.2020 - 01.2021
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Ensured compliance with all safety regulations across the department.
- Facilitated communication between management, staff, and customers.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained employees on new processes or procedures as needed.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
High Rise Concrete Carpenter
Carpenters Local 212
New York, New York
02.2017 - 08.2020
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Measured and cut wooden boards to specific dimensions for formwork fabrication.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Followed OSHA and corporate safety regulations to avoid on-the-job injuries and accidents.
- Worked independently on projects and tasks within carpentry team.
- Installed steel reinforcing bars into concrete forms prior to pouring concrete.
Education
High School Diploma -
Washingtonville High School -
Washingtonville, NY 09.2012 - 06.2016
Skills
- Sales expertise and growth
- Sales analysis and reporting
- Visual merchandising
- Inventory management
- Employee training and development
- Time management
- Team leadership
- Conflict resolution
- Safety compliance
- Financial oversight
- Business development strategies
- Customer relations and engagement
Timeline
Assistant Store Manager
Lowe’s Home Improvement
01.2021 - Current
Department Supervisor
Lowe’s Home Improvement
08.2020 - 01.2021
High Rise Concrete Carpenter
Carpenters Local 212
02.2017 - 08.2020
High School Diploma -
Washingtonville High School -
09.2012 - 06.2016