Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Daniels

Houston

Summary

Proactive Assistant Manager and Record Center Specialist with extensive experience in store operations, record management, and security. Proven success in improving customer satisfaction, optimizing record retrieval, and ensuring safety. Skilled in data entry, quality control, and staff supervision, bringing a strong blend of analytical thinking and project coordination.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Cinemark Theaters
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Record Center Specialist

Iron Mountain Records Management
06.2021 - 06.2024
  • Optimized record retrieval times by implementing a streamlined filing system.
  • Enhanced data accuracy with thorough audits of physical and digital records.
  • Reduced misplaced files by 50% through organization and cataloging efforts.
  • Improved customer satisfaction rates by providing timely responses to record requests.
  • Provided excellent customer service by promptly fulfilling all records requests within specified timeframes.
  • Received, sorted, and distributed incoming mail and packages.

Security Guard

CSC Security Services
06.2015 - 05.2021
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.

Education

High School Diploma -

Caney Creek High School
Conroe, TX
05.2015

Skills

  • Data Entry Proficiency
  • Quality Control Monitoring
  • Communication Abilities
  • Document Scanning
  • Attention to Detail
  • Adaptability
  • Software Proficiency
  • Analytical Thinking
  • Project Coordination
  • Time Management
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation

Accomplishments

    I've received multiple awards for my work ethic and adaptability with multiple projects at Iron Mountain, Recently got a promotion to a coaching position due to my attention to detail and ability to work safely. Have gotten a lot of praise due to my production numbers being higher than expectations.

Timeline

Assistant Manager

Cinemark Theaters
06.2024 - Current

Record Center Specialist

Iron Mountain Records Management
06.2021 - 06.2024

Security Guard

CSC Security Services
06.2015 - 05.2021

High School Diploma -

Caney Creek High School

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William Daniels