William Darnell
Summit hill,PA
Summary
Dynamic professional with a proven track record at Times News, adept in customer service and software testing. Excelled in high-stress situations, enhancing customer loyalty and leading digital transitions. Skilled in critical thinking and active listening, effectively trained teams, and improved operational efficiencies. Demonstrated expertise in electromechanical repairs, contributing to global subway system reliability.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Times News
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Tested software for company wide implementation.
- Managed and trained other customer service representatives during the launch of our digital newspaper.
Electromagnetic Mechanic
Crystalline Bus and Rail
09.2002 - 04.2011
- Rewound electric motors and armatures for use in subway systems throughout the world.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance and inspections after testing.
Education
High School Diploma - General Studies
Panther Valley
Summit Hill, PA06.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Software testing
- Supervisor experience
Timeline
Customer Service Representative
Times News
08.2022 - Current
Electromagnetic Mechanic
Crystalline Bus and Rail
09.2002 - 04.2011
High School Diploma - General Studies
Panther Valley
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