William DePaul
Pittsburgh,PA
Summary
Experienced professional in the Logistics/Supply Chain industry. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager of Operations
ARL Network
08.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Trained and guided team members to maintain high productivity and performance metrics.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Senior Account Executive
ARL Network
07.2022 - 07.2023
- Managed and trained a team of employees under my supervision.
- Gathered feedback from customers about their experiences with the company's services.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Attended trade shows and conferences in order to network with potential partners.
- Analyzed key competitors to respond to competitive threats.
Account Manager
ARL Network
04.2022 - 06.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Package Car Driver/Warehouse Employee
United Parcel Service
05.2021 - 03.2022
- Delivered packages to customers in a safe and timely manner according to established routes and time schedules.
- Provided courteous customer service when interacting with individuals at pick-up and delivery destinations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Prepared manifests, invoices, labels, reports, and other documents related to the pickup and delivery of goods.
- Participated in regular training sessions to stay updated on company policies, safety regulations, and industry best practices.
Education
BBA - Business Administration
Fairmont State University
Fairmont, WV05.2021
Edinboro University
Edinboro, PA05.2020
High School Diploma -
Hopewell High School
Aliquippa, PA06.2017
Skills
- Business Development
- Multitasking and Organization
- Client Relationship Management
- KPI Tracking
- Effective leader
- Relationship Building
- Supply Chain Management
- Skilled in Microsoft Office
- Profit and Loss Management
- Logistics Management
- Carrier Negotiations
- Transportation Management Systems
Accomplishments
- Scholarship athlete at Edinboro and Fairmont State University
- Captain on both football teams
Timeline
Manager of Operations
ARL Network
08.2023 - Current
Senior Account Executive
ARL Network
07.2022 - 07.2023
Account Manager
ARL Network
04.2022 - 06.2022
Package Car Driver/Warehouse Employee
United Parcel Service
05.2021 - 03.2022
BBA - Business Administration
Fairmont State University
Edinboro University
High School Diploma -
Hopewell High School
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