William Dooley
Flat Rock,NC
Summary
Dynamic leader with a proven track record at Loggerheads Bar and Grille, enhancing team performance and customer satisfaction. Expert in employee training and conflict resolution, I excel in fast-paced environments, demonstrating adaptability and strong communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Manager/Server Trainer/Lead Server
Loggerheads Bar and Grille
Charleston, SC
04.2014 - 09.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Trained new employees to perform duties.
Bartender/Server
Salt Water Creek Cafe
Murrells Inlet, South Carolina
05.2012 - 02.2014
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
Technical Consultant
Technical Consultants of Santa Barbara
Santa Barbara, CA
07.2010 - 04.2012
- Provided technical advice and guidance to customers on product use.
- Developed and implemented technical solutions for customer needs.
- Monitored system performance, identified issues and resolved them in a timely manner.
- Coordinated software and hardware upgrades across multiple sites.
- Configured networks using routers, switches, firewalls.
- Performed troubleshooting tasks related to hardware components or software applications.
Intern
South Carolina Stingrays Hockey Team
Charleston, SC
07.2009 - 12.2009
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Supported senior staff members in the completion of complex projects within deadlines.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
Certification - Front End Engineering With JavaScript
Iron Yard
Charleston, SC05-2015
Bachelor of Science - International Business
College of Charleston
Charleston, SC05-2010
Skills
- Marketing
- Employee Training
- Multitasking Abilities
- Verbal and written communication
- Sales management
- Team building
- Conflict Resolution
- Adaptability
References
References available upon request.
Timeline
Manager/Server Trainer/Lead Server
Loggerheads Bar and Grille
04.2014 - 09.2024
Bartender/Server
Salt Water Creek Cafe
05.2012 - 02.2014
Technical Consultant
Technical Consultants of Santa Barbara
07.2010 - 04.2012
Intern
South Carolina Stingrays Hockey Team
07.2009 - 12.2009
Certification - Front End Engineering With JavaScript
Iron Yard
Bachelor of Science - International Business
College of Charleston
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