William Dugan-Irby
Mays Landing,NJ
Summary
Proven in enhancing patient safety and comfort during transport at Medex Transportation, I leverage strong navigation and empathy to exceed service standards. Skilled in vehicle maintenance and patient care, my adaptability and commitment to HIPAA compliance have significantly contributed to operational efficiency and customer satisfaction. Job Title experienced in passenger transportation and safety. Professionally cleans company vehicle, assists clientele in boarding and utilizes location devices for successful navigation. Consistently exceeds business expectations and customer needs. Medical Transport Driver with exceptional knowledge of operating handicap-accessible passenger vans. Safely and securely transports patients and helps clients transfer between destinations. Keeps vehicle sanitary and clean for pleasant passenger experience.
Overview
13
13
years of professional experience
Work History
Medical Transportation Driver
Medex Transportation
04.2020 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
- Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.
- Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
Medical Transportation Driver
Tri Care Medical Transportation
09.2018 - 04.2020
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
- Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.
- Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
Cable Technician
TriWire Engineering Solutions
03.2016 - 09.2018
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
Food Runner/Prep Cook
Harrah's Casino
10.2013 - 03.2016
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Houseman
Revel Casino
01.2012 - 10.2013
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Education
Atlantic City High School
Atlantic City, NJ06.2010
Skills
- Strong Navigation Skills
- Team player attitude
- Vehicle maintenance knowledge
- HIPAA Compliance Understanding
- Critical thinking abilities
- Customer Service-Oriented
- Professionalism and Courtesy
- Wheelchair handling
- Patient care abilities
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Team Collaboration
Timeline
Medical Transportation Driver
Medex Transportation
04.2020 - Current
Medical Transportation Driver
Tri Care Medical Transportation
09.2018 - 04.2020
Cable Technician
TriWire Engineering Solutions
03.2016 - 09.2018
Food Runner/Prep Cook
Harrah's Casino
10.2013 - 03.2016
Houseman
Revel Casino
01.2012 - 10.2013
Atlantic City High School
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