Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William E. Coronel

Staten Island

Summary

Dedicated and results-driven retail and operations professional with 8+ years of experience in customer service, team leadership, and inventory management. Skilled in supervising staff, operating heavy equipment, and coordinating efficient store operations. Strong hands-on background in plumbing assistance, sales, and training, with a proven ability to build positive customer relationships and contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Technical Consultant

Watermark
08.2023 - Current
  • Product Expertise – Deep understanding of luxury/high-end fixtures, including installation, maintenance, and troubleshooting.
  • Technical Problem-Solving – Skilled in diagnosing complex product issues and providing clear solutions for contractors, designers, and end users.
  • Customer-Facing Communication – Strong ability to translate technical information into easy-to-understand guidance for both professionals and homeowners.
  • Attention to Detail – Precision in documentation, instructions, and support to uphold brand reputation.
  • Cross-Functional Collaboration – Works effectively with engineering, design, and sales teams to resolve customer concerns.
  • Field Experience – Knowledge of installation practices, building codes, and compatibility across fixture systems.
  • Training & Education – Experience conducting product knowledge sessions for dealers, installers, or internal staff.
  • Luxury Brand Awareness – Sensitivity to the high-end market, ensuring service reflects the premium nature of the product.

Seasonal Garden Sales Associate

Lowes
01.2022 - 01.2023
  • Delivered excellent customer service to support sales in the Garden department.
  • Licensed and operated store machinery, including forklift, order picker, reach truck, and electric ladder.
  • Loaded and unloaded inventory trucks to ensure accurate stock flow.
  • Maintained department shelves and displays to improve customer shopping experience.

Assistant Store Manager Trainee / Key Holder

The Home Depot
01.2018 - 01.2022
  • Oversaw daily store opening and closing operations.
  • Assisted in managing multiple departments, ensuring sales and customer satisfaction goals were met.
  • Conducted inventory counts and verified accuracy to reduce shrink.
  • Trained and onboarded new staff to ensure company standards were met.

Plumber’s Assistant

Independent Contractor
01.2018 - 01.2022
  • Supported licensed plumbers with residential and commercial plumbing installations and repairs.
  • Installed and replaced faucets, garbage disposals, toilet wax rings, and water pressure adjustments.
  • Measured, cut, and threaded pipes; assisted with gutter and drain system installations.
  • Prepared worksites, located leaks, and set up areas for repairs.

Department Supervisor – Flooring, Plumbing, Appliances, Paint

The Home Depot
01.2017 - 01.2022
  • Partnered with vendors to deliver product knowledge training that improved team sales performance.
  • Ordered and tracked inventory to maintain optimal stock levels.
  • Led customer workshops on flooring installation, tile setting, and pipe fittings.
  • Provided troubleshooting support for customer inquiries both in-store and over the phone.
  • Volunteered with Team Depot for community renovation and repair projects.

Education

High School Diploma -

Franklin D Roosevelt
Brooklyn, NY
06-2004

Skills

  • Customer Service
  • Sales
  • Team Supervision
  • Training
  • Forklift Operation
  • Heavy Equipment Operation
  • Inventory Management
  • Stock Management
  • Plumbing Installation
  • Plumbing Repair
  • Cash Handling
  • Register Reconciliation
  • Workshop Facilitation
  • Training Facilitation

Languages

Spanish
Native or Bilingual

Timeline

Technical Consultant

Watermark
08.2023 - Current

Seasonal Garden Sales Associate

Lowes
01.2022 - 01.2023

Assistant Store Manager Trainee / Key Holder

The Home Depot
01.2018 - 01.2022

Plumber’s Assistant

Independent Contractor
01.2018 - 01.2022

Department Supervisor – Flooring, Plumbing, Appliances, Paint

The Home Depot
01.2017 - 01.2022

High School Diploma -

Franklin D Roosevelt

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