William Ellis
Lubbock,TX
Summary
Proven team player successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive results.
Overview
14
14
years of professional experience
Work History
Regional Director of Operations
Cal's Convenience-DBA stripes Convenience Stores
Lubbock, TX
10.2022 - Current
- Led operations for 72 units averaging $176MM in annual sales between Retail,OSR and Fuel.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Led process improvement projects focused on increasing guest standards throughout the region leading to increased overall margin.
Area Leader
7-Eleven
Nashville, TN
01.2021 - 10.2022
- Engaged in retailer initiative, coaching associates in upholding company values and supporting individualized product selection experience.
- Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with Store Leader and company leadership.
- Supervised nine locations to enforce high-quality standards of operation including opening three new locations exceeding annual sales of 6MM.
- Located, developed and promoted talented people first leaders to cultivate collaborative and hardworking leadership team.
Food Sales Manager
Delek Us Holdings Inc
Abilene, TX
11.2019 - 10.2020
- Led and supported field operations for all OSR and Food Programs for 260 stores.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Determined team targets and implemented plans to achieve goals at individual and group level
- Protected business from unnecessary liability by carefully following security and safety standards
Travel Center General Manager
Pilot Travel Centers LLC
Murfreesboro, TN
02.2016 - 11.2019
Market Training Manager
Taco Bell
Gallatin, TN
10.2009 - 02.2016
Education
High School Diploma -
Lebanon High School
Lebanon, TNSkills
- Proven Effective Leader Problem Solving
- Conflict Resolution Motivation
- Food Service Sales Growth
- Sales Coaching Relationship Building
- Operational Efficiency
Timeline
Regional Director of Operations
Cal's Convenience-DBA stripes Convenience Stores
10.2022 - Current
Area Leader
7-Eleven
01.2021 - 10.2022
Food Sales Manager
Delek Us Holdings Inc
11.2019 - 10.2020
Travel Center General Manager
Pilot Travel Centers LLC
02.2016 - 11.2019
Market Training Manager
Taco Bell
10.2009 - 02.2016
High School Diploma -
Lebanon High School
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